Transformational Learning

The College@ESDC offers a variety of learning opportunities to help you develop the knowledge and skills that are relevant to your role in ESDC’s service transformation.

For more information on these courses and additional learning options, contact your Learning Coordinator (xlsx, 31 KB) (NCR) or your Learning Centre (regions).

 

 

 

  • Achieving Results

    Achieving results means delivering on the Government of Canada’s (GoC) commitments, and in a way that provides real value for Canadians.

    Learn more about achieving results

  • Business Analysis

    Business analysis is the application of knowledge, skills and techniques to determine problems and identify business needs.

    Learn more about business analysis

  • Business Process Management

    Business process management is about knowing how to construct the functioning model of your business, with a special focus on workflow and eliminating unnecessary steps in a process.

    Learn more about business process management
  • Change Management

    Change management is all about knowing how to better adapt to the changing nature of work, while planning and leading change to help individuals, teams, and organizations with living through organizational change.

    Learn more about change management

  • Cognitive Flexibility

    Cognitive flexibility is the ability to learn and to apply strategies for planning, monitoring and reflecting on one’s context and future goals, as well as for foreseeing potential actions and results.

    Learn more about Cognitive Flexibility

  • Data Literacy

    Being data literate means being able to determine validity, accuracy and quality of data sources, and recognizing patterns to draw conclusions.

    Learn more about data literacy

  • Design Thinking

    The process of Design Thinking draws on methods from engineering and design, and combines them with ideas from the arts, tools from the social sciences, and insights from the business world to bring teammates together around a common goal: make the lives of the people they’re designing for better.

    Learn more about design thinking

  • Digital Mindset

    Adopting a digital mindset is about having an open and curious approach that continuously seeks out opportunities to learn more about innovations ways to work smarter and provide better services.

    Learn more about the digital mindset

  • Digital Technology

    Knowledge of digital technologies is the ability to understand and use digital systems, tools and applications, and to process digital information.

    Learn more about digital technology

  • Innovation

    Being innovative is being an active part in creating an environment that supports bold thinking, experimentation and intelligent risk taking. Innovating also means to use setbacks as a valuable source of insight and learning.

    Learn more about innovation

  • Risk Management

    Risk management involves estimating risks and identifying procedures to minimize and avoid impacts in order to balance your decision-making with the right amount of flexibility and security.

    Learn more about risk management

  • Service Excellence

    Service Excellence is the heart of Service Canada’s and ESDC’s work and is deeply ingrained in our corporate culture.

    Learn more about service excellence

  • Storytelling

    Storytelling is to use a narrative approach and appropriate format to bring relevant information (including data) to life in an accurate and compelling manner.

    Learn more about storytelling

  • Strategic Thinking

    To think strategically means to reflect on a variety of factors, that are both directly and indirectly related to each other, to make decisions.

    Learn more about strategic thinking

  • Transformational Leadership

    Being a transformational leader means being a role model and inspiring employees to take on new work challenges that align well with their strengths.

    Learn more about transformational leadership