Change Management

We know that client expectations – and our work – are changing. Learn how to better adapt to the changing nature of work, while planning and leading change, by accessing these training and learning resources.

Below you will find a variety of courses and resources to support you in implementing this approach, which are organized by theme:

 

  • All Employees: Improve your ability to adapt to change

    Learn techniques and strategies that will help you become more open and resilient to change in the workplace.

    Organizations Change so get Ready

    A change in your work situation, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner.

    In this course, you'll explore organizational change and the events that can typically trigger it. You'll also learn about the three specific types of organizational change, common reactions to organizational change, and the stages you can expect to go through when dealing with organizational change.

    Duration: 30 minutes

    Methodology: Web-based

    Course ID: T045

    Redefining Yourself After Organizational Change

    Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. It's important not just to survive organizational change, but thrive in it, empowering yourself to take control of your career, recognize new opportunities, and propel your career forward. In this course, you will learn the importance of being prepared for organizational change as well as the essential skills needed to handle it. These skills include a willingness to take risks, being open to the unknown, and an ability to manage yourself through change.

    The course details the best practices to building self-motivation (which is key to being prepared for organizational change) and it introduces the idea of reframing as a coping method for accepting organizational change. Finally, this course covers the importance of recognizing and capitalizing on the career opportunities presented by organizational change, including having a career plan.

    Duration: 30 minutes

    Methodology: Web-based

    Course ID: T046

    Navigating Through Change

    Change can have significant impacts on the work environment. This workshop will help you better understand how change can impact individuals and their workplace, by learning about tools and techniques that can help you effectively respond to change situations.

    Duration: 7.5 hours

    Methodology: Instructor led - Classroom

    Course ID: E236

    Change Management and Corporate Agility

    During this recorded webinar, Canadian athlete Sébastien Sassville provides an inspiring talk on embracing change, increasing your readiness to navigate the process, overcoming obstacles and keeping your focus on future opportunities.

    Duration: 90 minutes

    Methodology: Video

    Course ID: 00014666

    iResilience (English with French subtitles)

    In this recorded keynote, technology expert and futurist David Chalk shares with us his strategies for understanding and adapting to change.

    Duration: 90 minutes

    Methodology: Video

    Course ID: 00010010

  • Supervisors and Managers: Learn to Guide Others through Change

    Learn techniques and strategies to help you guide your employees through change while managing resistance.

    Managing Change: Understanding Change

     

    This course outlines the importance and benefits of organizational change, detailing the three types of change: strategic adjustment, strategic reorientation, and transformational change. It covers practical approaches for managing organizational change in terms of time, amount of change, and potential resistance.

    Duration: 60 minutes

    Methodology: Web-based

    Course ID: X034

    Leading Your Team Through Change

     

    Change is not an event; it is a process. It's important to recognize that your role is to support individuals through the transition and remove obstacles that can hinder a smooth transition from one process to another. In this course, you will learn about types of resistance and obstacles to change and how to overcome them. You will also learn about how to overcome barriers to introducing change at your organization. Finally, you will learn effective approaches for communicating change.

    Duration: 30 minutes

    Methodology: Web-based

    Course ID: G021

    Managing Change in Complex Times

     

    This course will teach you the skills you need to understand the nature of complex environments and why they are subject to change, as well as the key fundamental principles of managing change in these environments. This course is designed to provide insight into key psychological levers for managing change, and the responsibility of Public Service managers to be active advocate of change.

    Duration: 15 hours

    Methodology: Instructor led - Classroom

    Course ID: E301

    Facilitating Sustainable Change

    Change is a necessary but difficult part of every organization's work processes. In this course, you'll learn about key outputs of a change initiative, how to identify stakeholder groups, and how to evaluate the keys to sustainable change.

    Duration: 25 minutes

    Methodology: Web-based

    Course ID: X179

    Moving Forward with Change Planning

    Effective planning is key to change management. In this course, you'll learn how to build change charters and guiding coalitions and interpret stakeholders' influence and input. You'll also learn best practices for creating codes of change.

    Duration: 25 minutes

    Methodology: Web-based

    Course ID: X180

  • Business Change Managers: Learn how to Support the “People Side” of Change in Projects

    Change management planning is a central component of project planning since the outcome of the project will affect how people interact in the new environment or with the new product/service. Essentially, change management manages the people side of the project by providing a framework to support the people who will experience the change.

    Managing Change: Sustaining Organizational Change

     

    This course explores methods for building and cultivating a culture that sustains organizational change. It introduces techniques for creating a collaborative team environment and managing and sustaining performance, through rewarding ongoing improvement and providing feedback.

    Duration: 60 minutes

    Methodology: Web-based

    Course ID: X033

  • Executives and Sponsors: Learn to Promote and Reinforce Organizational Change

    Verifying and Building on Creative Ideas

     

    The initial stages of idea generation require an open approach uninhibited by rationale and critique. But sometimes you first need to check if the ideas are grounded in reality and feasible from an organizational viewpoint. This can be done by getting the opinions of key people and using simulations, among other techniques. The verification process can then continue to make the ideas more clear, relevant, and practical. This course covers a variety of techniques for verifying and building on creative ideas. It outlines when to use research and when to use simulations to check the feasibility of an idea. In addition, it discusses ways to build on ideas effectively.

    Duration: 30 minutes

    Methodology: Web-based

    Course ID:D020

    Driving Transformational Change in the Government of Canada

     

    Effective executive leadership is key to ensuring organizations deliver large-scale projects, programs and change initiatives that are aligned with federal priorities and yield results for Canadians. This event will focus on project leadership skills and competencies, and on how executives can build within their organizations a project leadership culture that:

    1. focuses on outcomes
    2. develops leadership, talent, and competencies
    3. is equipped to adapt and change

    Learn from Dr. Edward Hoffman, Strategic Advisor for the Project Management Institute (PMI) and former Chief Knowledge Officer at the National Aeronautics and Space Administration (NASA); Ms. Fiona Spencer, Director of Project Profession and Standards at the UK government's Infrastructure and Projects Authority; and your colleagues from Treasury Board of Canada Secretariat, Public Services and Procurement Canada, and the Department of National Defence.

    Duration: 2.5 hours

    Methodology: Video

    Course ID: N/A

    Communicating Vision to Your Employees

     

    Leaders should strive to communicate vision with a sense of integrity, building trust as individuals and as leaders.

    This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through the numerous techniques and methods used by leaders to successfully communicate vision, such as personalizing and multiplying a clear message, communicating enthusiasm in an authentic way, and making the organization's vision that of the employee.

    Duration: 30 minutes

    Methodology: Web-based

    Course ID: C047

  • Additional Resources

    The Canada School of Public Service also offers the following courses to complement your learning:

    Gartner (CEB)

     

    Did you know that you can further your understanding of Change management through the Gartner (CEB) subscription service? To access a host articles, discussions and events, all you need to do is:

    1. Create an account
    2. Search their catalogue with the keyword “change management”

    Mouvement québécois de la qualité (French only)

     

    Did you know that you have access to the Mouvement québécois de la qualité’s resources? To access a host articles, job-aids and trainings, all you need to do is:

    1. Create an account
    2. Search their catalogue with the keywords “gestion du changement” and “changement”

    Interdepartmental Organizational Change Network

     

    The Interdepartmental Organizational Change Network (IOCN) brings together federal government professionals who are responsible for organization development (OD) and change management (CM).

    Connect with the IOCN via their GCconnex group or GCPedia page.

    The GCconnex group is dedicated to sharing resources and ideas for anyone involved or interested in Change Management, Change Leadership (as well as Mindfulness at Work and Mindful Leadership).

Several competencies are linked to change management. Be sure to browse the College@ESDC’s complete offering on competencies that support transformation such as innovation and design thinking, project management and transformational leadership.

If you have questions about these offerings, contact your Learning Coordinator (NCR) or your Learning Centre (regions).