Achieving Results

Achieving results means delivering on the Government of Canada’s (GoC) commitments, and in a way that provides real value for Canadians.

To deliver on GoC commitments, we need to nurture a culture of evidence-based decision-making. In other words, we need to shift to a Results and Delivery approach in all of our work.

A Results and Delivery approach answers three simple questions:

  1. What are we trying to achieve?
  2. How will we achieve it?
  3. How will we know if we are making progress?

Below you will find a variety of courses and resources to support you in implementing this approach, which are organized by theme:

Many of the following learning activities are informal, so don’t forget to take credit for your learning by manually adding your activity to your learning history in Saba.

 

Measuring Performance and Results

The activities below will give you greater knowledge of the Results and Delivery mindset and help you better answer the questions “how will we achieve it?” and “how will we know if we are making progress?”

  • All Employees

    Results and Delivery Tips

    This Canada School of Public Service (CSPS) video will provide an overview of the results and delivery approach, and share 5 deceptively simple questions that will enable you to apply the Results and Delivery mindset to your programs and projects.

    Duration:
    7 minutes
    Methodology:
    Web-based
    Course ID:
    N/A

      Watch Results and Delivery Tips

    Indicators, Targets and Outcomes – A Case Study

    Outcomes and indicators are an essential ingredient to the Results and Delivery approach. This CSPS video will provide you with the key elements required to develop a good indicator and discuss 3 lessons from the accompanying case study.

    Duration:
    6 minutes
    Methodology:
    Web-based
    Course ID:
    N/A

      Watch Indicators, Targets and Outcomes – A Case Study

  • Employees responsible for reporting on results

    Taking a LEAN Approach to Deliverology

    Projects are much more likely to succeed when everyone has a clear understanding of its objectives. In this recorded webinar, learn about the principles, tools and approaches of Deliverology—including its advantages and potential challenges—and how to apply it to better manage projects.

    Duration:
    90 minutes
    Methodology:
    Web-based
    Course ID:
    0002892

      Watch Taking a LEAN Approach to Deliverology (0002892)

    Results-based Management

    Ultimately, it’s the results that matter. This course will link strategy to the performance measurements that are essential in determining whether our strategic objectives are being met. In this course, you will learn how to create a logic model, identify what to measure, and how to track and report your progress.

    Please note that the College@ESDC offers this course in two different formats: virtual or in-person. Please visit Saba to view current offerings.

    Duration:
    6 sessions of 1.25 hours (virtual classroom) or 2 days (Instructor-led classroom)
    Methodology:
    Virtual classroom OR instructor-led classroom
    Course ID:
    00009259

    The University of Ottawa offers this course publicly. These courses are available for a fee; manager approval is required prior to registration.

      Register Results-based Management 00009259)

    Performance Indicators for Performance Measurement

    Performance indicators are key to measuring the results of a project, program, or initiative. Through this course, you will become more familiar with results statements and how to select and develop indicators to measure the impact of your work.

    Duration:
    2 sessions of 1.25 hours
    Methodology:
    Virtual classroom
    Course ID:
    TBD

    Intersol offers this course publicly. These courses are available for a fee; manager approval is required prior to registration.

    Results, Delivery and Data Analytics – Roadmap to Success

    Departments are under increasing pressure to report on their program results. This interactive workshop will provide you with an understanding of how you can design, implement and use performance measurement systems to report on results.

    Duration:
    3.5 hours
    Methodology:
    Virtual classroom
    Course ID:
    TBD

    The Institute on Governance offers this course publicly. These courses are available for a fee; manager approval is required prior to registration.

    Results and Delivery Manual

    This manual provides an overview of the best practices and lessons-learned from governments’ experience implementing a Results and Delivery approach around the world.

    Duration:
    2.5 hour – 3.0 hour read
    Methodology:
    Reading
    Course ID:
    N/A

      Read Results and Delivery Manual

  • Executives

    Canadian Best Practices Portal – Key Element 3: Base Decisions on Evidence

    This webpage outlines best practices for basing decisions on evidence.

    Duration:
    40 minutes
    Methodology:
    Reading
    Course ID:
    N/A

      Read Canadian Best Practices Portal – Key Element 3: Base Decisions on Evidence

Analysis and Interpretation of Data

A results-focused culture means that we make decisions using evidence from different data sources. The courses below will help you acquire the ability to analyze and interpret data for making recommendations and decisions.

Strengthening Relationships with Stakeholders

Good stakeholder relationships help us get results. Learn about how establishing and maintaining good relationships with clients, colleagues and other stakeholders leads to positive results.

  • All Employees

    How the Canadian Government Works: Setting the Stage for Results (G180)

    As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions. This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service.

    Duration:
    0.8 hours
    Methodology:
    Web-based
    Course ID
    G180

      Register How the Canadian Government Works: Setting the Stage for Results (G180)

    Leading Through Positive Influence (G020)

    An effective leader recognizes that organizational politics can provide positive ways to influence others to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas.

    Duration:
    0.5 hours
    Methodology:
    Web-based
    Course ID
    G020

      Register Leading Through Positive Influence (G020)

  • Employees responsible for reporting on results

    Finding Your Bearings as a Project Manager (T039)

    If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. You'll learn foundational concepts such as what a project is and what you'll be responsible for, and things you'll need to understand before planning begins. You'll also learn where to go to access useful information and how to identify the different types of people who will have an interest in the project—its stakeholders.

    Duration:
    0.5 hours
    Methodology:
    Web-based
    Course ID
    T039

      Register Finding Your Bearings as a Project Manager (T039)

  • Executives

    Public Consultations and Citizen Engagement (T418)

    The Government of Canada is increasingly seeking out citizen input and stakeholder participation to enhance the decision-making and policy development processes. This course will help you to facilitate the policy development and public consultation processes by examining how to better understand stakeholder issues.

    Duration:
    15 hours
    Methodology:
    Instructor-led classroom
    Course ID
    T418

      Register Public Consultations and Citizen Engagement (T418)

Additional Resources

Explore the resources, topics, and courses below to strengthen your capacity to achieve results.

  • All Employees

    Gender-Based Analysis Plus (GBA+)

    Gender-based Analysis Plus (GBA+) is an analytical tool used to assess how diverse groups of women, men and gender-diverse people may experience policies, programs and initiatives. The “plus” in GBA+ acknowledges that GBA+ goes beyond biological (sex) and socio-cultural (gender) differences. We all have multiple identity factors that intersect to make us who we are; GBA+ also considers many other identity factors, like race, ethnicity, religion, age, and mental or physical disability.

    Learn more about how to use GBA+ to integrate, monitor and report throughout public policy, including the Cabinet approval process and in departmental results.

    Connect on GC Campus and select "Gender-Based Analysis Plus" under Programs and series.

    Results in the Government of Canada

    Day in and day out, government departments work to achieve results on behalf of Canadians. On this website, learn more about the Results Agenda of the Government of Canada and key steps to help us do better.

      Read Results in the Government of Canada

    Results-Based Management for International Assistance Programming at Global Affairs Canada: A How-to Guide

    Learn more about Global Affairs Canada’s approach to Results-Based Management and its application to projects with this field guide.

      Read on Results-Based Management for International Assistance Programming at Global Affairs Canada: A How-to Guide

    Evidence-informed policy making: The role of monitoring and evaluation

    Learn more about how monitoring and evaluation play a key role in developing evidence-based policies.

      Read on Evidence-informed policy making: The role of monitoring and evaluation

    Canadian Failures: Stories of Building toward Success – Alex Benay

    Read about the successes and failures of experts from academia and from the private, public, and not-for-profit sectors to gain insight on how failure helps us to succeed

    Find this book at your library or purchase it from a book retailer (about 10$ depending on format).

    Duration:
    Variable – 210 pages
    Methodology:
    Reading
    Course ID:
    N/A
    e-book available:
    Yes

    Gartner (CEB) Subscription Service (primarily English-only)

    Did you know that you can further your understanding of achieving results through the Gartner (CEB) subscription service? To access a host of articles, discussions and events, all you need to do is:

    1. Create an account
    2. Search their catalogue with the keywords “reporting”, “performance measurement”, “metrics” and “dashboards”.

    Mouvement québécois de la qualité (French only)

    Did you know that you have access to the Mouvement québécois de la qualité’s resources? To access a host articles, job-aids and trainings, all you need to do is:

    1. Create an account
    2. Search their catalogue with the keywords “tableau de bord”, “résultats” and “performance”.

Several competencies are required to achieve results. Be sure to browse the College@ESDC’s complete offering on competencies that support transformation such as strategic thinking, change management, project management, and risk management.

If you have questions about these offerings, contact your Learning Coordinator (NCR) or your Learning Centre (regions).