Service Standards for ESDC Procurement Team Requests

Important Note:

The service standards take effect once Procurement and Contracting have obtained all necessary information / documentation to move forward. The service standards do not include the following which may affect the contract award date:

  • The time it takes the client to evaluate the proposals;
  • The time it takes the client to work with Privacy, Security and/or IT Security to complete all necessary documentation and obtain the required approvals/clauses;
  • The time it takes security to process the security check on the proposed vendor and resources.

Also, the following can affect the award date of contracts:

  • Quality of the Statement of Work and Evaluation Criteria;
  • Overall complexity of the requirement;
  • Number of proposals received

Service Standards by Purchase Value, all taxes included

  • Temporary Help Services: 30 calendar days
  • Task Authorizations: 14 calendar days
  • Call-Up Against Standing Offer: 14 calendar days
  • Mandatory Methods of Supply (TBIPS, TSPS, SBIPS, ProServices) : 40 calendar days
  • ≤ $25,000.00: 14 calendar days (Goods)
  • $25,000.01 to $750,000.00: 40 calendar days (Goods - Supply Arrangement)
  • ≤ $40,000.00:  14 calendar days (Services)
  • $40,000.01 to $99,999.99:  40 calendar days (Services)
  • $100,000.00 to $3,750,000.00:  90 calendar days (Services)
  • Amendments: 14 calendar days
  • Confirming Order: 21 calendar days
  • Convenience Cheque: 5 calendar days
  • Where PSPC or SSC are the contracting authorities, CFOB-Procurement will have 14 calendar days to review the requisition and send to the appropriate department. In addition to these 14 calendar days, the requirement will be subject to PSPC or SSC processing times which will be provided by them after receiving the requisition.

Procurement Service Standard Reporting

As a result of "The Audit of Procurement Practices (February 2014)" we have started to measure our performance against the published service standards relative to procurement services provided by Procurement Operations.

The Service Standard Dashboard will be posted at the links below each quarter.