Managing your Saba Account

Follow the instructions to Access your account for the first time.

Follow the instructions to Access your account for the first time.

Follow the instructions to Reset your Password.

If your account was terminated (ex. leave, change of department…), it might need to be reactivated by the Learning Infrastructure team before you can access it again.

If you are unable to log in with your password or do not receive a password reset email within one hour of resetting it, please create a ticket with National Service Desk to have your account reactivated.

Accessibility Mode in Saba helps you use your keyboard through various menu options.
Note: if you need an alternate version of training content, you will still need to contact your regional Learning Centre.

To access Accessibility Mode, you must enter your credentials on Saba’s login page, then select More Options and select Accessibility Mode. You can then select Sign In.

If you are having trouble viewing course content because it is not loading, please create a ticket with National Service Desk and include the following details:

• your computer IP address (DOCX, 140 KB);
• the precise time that the problem occurred, specifically in the format of hh:mm (e.g. 14:30); and
• the name of the course you were trying to view.

The link to bookmark is https://esdc.sabacloud.com. Since every login attempt creates a unique session link, it is not possible to log in to the system using any other link.

There is no toggle between the English and French display once you log in to Saba. Click on the Français canadien link at the bottom of the Saba home page to access the system in French. Once you are logged in, you are welcome to register to any English or French course regardless of the display language you are using in Saba. If you are having trouble with your preferred language not displaying, please consult Saba language display issue (PDF, 92 KB).

Please follow the guidance indicated in this job aid (DOCX, 379 KB) to make the necessary changes in Saba.

If your manager does not appear in your search, please open a ticket with National Service Desk.

Saba profiles cannot be deleted. They become terminated and not accessible. They will not show up in reporting nor be available for access unless someone with appropriate access is searching for terminated profiles. Terminated profiles can be re-activated.

To safeguard your data, your session will time out after 20 minutes of inactivity as directed by Treasury Board Secretariat’s policies.

This is not possible at this time in Saba.

Yes, you will receive a notification triggered by Saba.

Any learning that you complete inside the Saba catalogue will now be captured in your learning history. The only data that was migrated from our legacy systems to Saba was the essential learning history related to an ongoing training requirement or recertification. To record a complete history of your learning, you may need to add activities to your learning history inside Saba.

Contact your team leader/supervisor or manager to request an additional test attempt.

Open a ticket with the National Service Desk to request an extra attempt for your employee. Provide your team member's name as well as the name of the affected course. Following your request, the National Saba Team will add one additional attempt.

To add training completed outside of Saba to your Saba learning history, please refer to the Add a Completed Course job aid.

For all other technical issues, please create a ticket with National Service Desk.