Internet Explorer and Java

For security reasons, you cannot save passwords in IE 11.

If a website is required for work purposes but results in a "Forbidden by rating check 403" error message when accessed, please submit a service request to the National Service Desk for assistance.

• Does this happen when clicking on a shortcut or email link? Try refreshing the webpage or try closing and re-opening Internet Explorer then clicking on the shortcut or link.
• If this is an internal web site or application (such as Interchange and WebCIMS), try refreshing the page or try closing and re-opening Internet Explorer. If the webpage will still not display, submit a service request.

Note: If you use CPP/OAS, EI processing, or Imaging, PDFs must be opened within the Internet Explorer browser plug-in in order to maintain session contact with the hosting server. So in this case, the Enable button must be activated.

1. Open Internet Explorer.
2. Tools > Manage Add-ons
3. Under Add-on Types, select Toolbars and Extensions.
4. In the Show menu, select All add-ons.
5. In the list of add-ons, select Adobe PDF Reader.
6. Click the Disable button.
7. Click the Close button.

Note: These instructions allow a PDF to open in the Internet Explorer browser window rather than opening the PDF separately in Adobe Reader.

1. Open Internet Explorer.
2. Tools > Manage Add-ons
3. Under Add-on Types, select Toolbars and Extensions.
4. In the Show menu, select All add-ons.
5. In the list of add-ons, click to highlight Adobe PDF Reader.
6. Click the Enable button.
7. Click the Close button.

You can view the instructions to change your default browser in the Windows 10 quick fixes.

As a best practice, regular backup of your Internet Explorer "Favorites" and desktop files will ensure that you do not lose these files if your computer crashes. This document provides easy-to-follow instructions on how to backup these files.

Note: You do not need to create a backup copy if the network is preserving these for you (see step #2 of the Back-up Procedure below). In this case your “Favorites” are restored to you automatically after an upgrade, or when you receive a new computer, etc.

Back-up Procedures

Before starting the process, you must be at a computer in which your desktop items and "Favorites" are showing.

We recommended that you clean your desktop before doing any backup. Remove all personal files from your C:\ drive, as you should NOT be storing any personal files on any drive. Music and movies will slow down the process, take up unnecessary space on the network. This could cause problems during the backup, potentially triggering errors and preventing you from transferring data to your F:\ Drive.

1. Open the following folder: C:\Users in Windows Explorer.
   1. You will receive a Microsoft Outlook Security Notice. Select Yes.
   2. Then, open the folder with your name ("Firstname.Lastname").
2. Look for a "Favorites" folder. If you cannot find this folder, it is because the network is preserving your "Favorites" and desktop, in which case you do not need to complete the rest of these steps.
   • Otherwise, right-click on "Favorites" and select "Copy".

   Note: Keep this window open, since you will need to return to it to backup your desktop.

3. Open your F:\ Drive and create a new folder for your backup (e.g. F:\BackUp Profile Dec2019\).
4. In the new folder that you have created, right-click and select "Paste" to create a copy of your Favorites in this location.
5. Return to the window that you opened in step #1 above (Firstname.Lastname). Right-click on the "Desktop" folder and select "Copy".
6. Return to your back-up folder that you created on your F:\ Drive, Right-click in this folder and select "Paste". A back-up copy of your "Desktop" folder should now be located in the same folder as your back-up "Favorites" folder.

Restore Procedure

If you have successfully created a back-up using the steps above, it is possible for you to restore those folders to your workstation (e.g. new computer, after an upgrade, etc.).

1. Open your F:\ Drive. Locate the folder that contains your back-up “Favorites” and “Desktop” folders.
2. Right-click on the “Favorites” folder and select “Copy”.
3. In Windows Explorer, open the following folder: C:\Users. Then, open the folder with your name (“Firstname.Lastname”). Right-click in this folder and select “Paste”.
4. You will receive the “Confirm Folder Replace” message. Select “Yes to All”.
5. Return to the window that you opened in step #1 (i.e. your F:\ drive). Right-click on the “Desktop” folder and select “Copy”.
6. Return to your C:\ drive folder called “Firstname.Lastname”; right-click in this folder and select “Paste”.
7. You will receive the “Confirm Folder Replace” message: Select “Yes to All”.

Your desktop items and “Favorites” should now be restored.

1. Open Internet Explorer.
2. Go to the webpage you want to set as your home page.
3. Tools > Internet options.
4. Under the General tab, do one of the following:
   • To set the page you're on as your home page, click Use current.
   • To set a blank home page, click Use blank.
   • To reset the home page to its default, click Use default.
5. Click OK.

Note that this process only changes the Text Size on a webpage, it does not adjust other web components (images, fields, etc.).

If you want to change the default font size in your browser:

1. View > Text Size
2. Chose from Very Small, Small, Medium, Large, or Very Large.

Alternately, Page Zooming causes all components on a webpage to increase or decrease in size.

Method 1

1. View > Zoom (100%) (the percentage indicates the current setting)
2. Select a different zoom level.

Method 2

1. In the Status Bar (bottom toolbar), click on the Change zoom level downward arrow to access the Zoom panel.
2. Select a different zoom, or select Custom to manually enter the page size you would like.

Method 3

1. While holding down the CTRL key, press the ‘+’ or ‘-’ sign to increase or decrease the zoom.

In an open browser window:

1. Tools > Internet options
2. In the General tab, under Appearance, click on Languages.
3. In the Language Preference box, click on Add…
4. Select the language that you want to add, then click OK.
5. In the Language: box, click to highlight your chosen language then click Move up so that it appears in the list first.
6. OK > OK.
7. Refresh your browser using the F5 button, or close and reopen the browser.

Method 1

From the IE 11 web page display:

1. Tools Button > Safety > Delete Browsing History
2. Deselect Preserve Favorites website data.
3. Click Delete.

Method 2

From the IE 11 Menu bar toolbar:

1. Tools > Delete Browsing History
2. Deselect Preserve Favorites website data.
3. Click Delete.

Method 3

1. Ctrl+F5 clears the web cache.
2. Press F5 or to refresh the screen.

As you surf the web, the web browser stores a lot of information from temporary files, Browsing History, cookies, saved passwords and web form information. All of this information is called your history. However, all this information takes up space and can potentially slow down computer performance and Internet speed, as well as prevent some websites from displaying properly.

To delete temporary files, Browsing History, cookies, saved passwords and web form information:

1. Got to Tools > Internet Options
2. Under the General tab > Browsing History…
3. Click Delete… then select the specific information you want deleted,
4. Click Delete.

You can also choose to select the box to “Delete browsing history on exit”.

Some websites have not been updated to modern browser standards. Any internal webpage that is displaying incorrectly is to be reported to the web master responsible for the site. Most departmental intranets have a feedback form or General Delivery e-mail account for this purpose.

1. Copy the website URL from the Address bar.
2. Click on the "Contact Us", "Feedback", or the "Search/Help" button on the menu bar at the top of the page. Look for a link to a form or for an e-mail account.
3. Complete the "feedback" form or message and include the website URL in the message text. Send the form.

A secure connection to a website includes a layer of encryption when transmitting information over an Internet connection.

There are two general indications of a secured web page:

1. The web page URL includes an “s” after the http (https:).
2. There is a "Lock" icon somewhere in the window of the browser. (Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window.)

In IE 11, the Address Bar is also a Search Bar. Type in search term(s), and then either click the Search magnifying glass (Ctrl+E) beside the address bar, or press Enter.

Suggestions will appear below the address bar as you type in a dropdown list. You can either click using the mouse pointer to navigate, or use the up and down arrows to move through the list.

To view your Favorites in the IE 11 :

Method 1

To add the Favorites bar to your display:

• View > Toolbars > Favorites bar

Your Favorites will appear below the Menu bar toolbar.

Method 2

Click the Favorites Button on the right hand side of your IE 11 web page display to open the Favorites window.

Method 3

Use Alt+C to open the Favorites window.

To save information from an online source, you can make an electronic file instead of printing a physical print copy.

Please note that embedded hyperlinks will generally not work in PDF or XPS documents saved in this manner.

These instructions are general to most programs.

To create a Microsoft XPS:

1. File > Print
2. In the Print window, there will be an option to select a printer. Within this list, select the option of Microsoft XPS Document Writer.
3. Click Print.
4. While a save location will be pre-filled, you will be prompted to provide a name for the file. Change these settings as needed.
5. Click Save.

To create to Adobe PDF (requires Adobe Acrobat license):

1. File > Print
2. In the Print window, there will be an option to select a printer. Within this list, select the option of Adobe PDF.
3. Click Print.
4. The Save As window will open, pre-filled with a file name and save location. Change these settings as needed.
5. Click Save.
6. The PDF will automatically open.

To save a webpage as a Word document:

A webpage can be force-saved as a Word document but fonts, images and alignment may not be reproduced exactly as seen in the web browser. (Additionally, the images associated with a webpage may be downloaded as separate files in a folder.) However, most hyperlinks will be preserved and can be accessed by moving the cursor to the desired hyperlink, and while holding Ctrl, clicking on it.

1. File > Save As
2. Select an appropriate file name, but change the file extension to doc.
   • E.g. Software - ESDC-SC IntraWeb.htm becomes ESDC-SC IntraWeb.doc
3. Click Save.
   Note: By deleting any unnecessary images, the file size will significantly reduce.

If you have typed in a URL into the address bar, selected a bookmark or clicked on a link on a webpage, and a different webpage than expected has opened or nothing has happened, there may be one of several problems.

1. Double-check that the URL is correct.
2. Hover over the hyperlink, and look in the Status Bar (at the bottom of the Internet Explorer window) to see if the URL is correct.
3. Can anybody else access the website directly?

If you cannot access the website from a specific webpage, this may be a broken link on page. Use the Contact link to notify the owner.

The departmental standard web browser, Internet Explorer 11, does not support live streaming, including 360-degree videos and their playback on Facebook and YouTube.

If there is a business need to access a live streaming event, please submit an online service request to the National Service Desk (NSD) prior to the event and request that the Firefox browser be installed on your desktop.

If you are viewing a web page, refresh the web page by pressing the F5 key on your keyboard. You can also clear the cache by pressing Shift + F5, then F5 again, which will allow the browser to access a new copy of the document.

If the page displays correctly but the PDF or file continues to be inaccessible, the hyperlink may not be working or the document file contains an error. Contact the owner of the web page through the Contact or Feedback link to notify the owner that the document is inaccessible.

If you are receiving pop-up messages, your computer may be infected with spyware/adware or other malware.

Please contact the National Service Desk immediately.

As your list of favourite pages grows, you can organize it by moving the pages into subfolders.

To organize your favourites pages into subfolders:

1. On the Favorites menu, select Organize Favorites
2. Select Create Folder, type a name for the folder and then press Enter.
3. Drag the URL shortcuts (or folders) in the list to the new folder. If the number of shortcuts or folders makes dragging impractical, you can use the Move to Folder button instead.

To remove a page from your Favorites list:

1. On the Favorites menu, select Organize Favorites
2. On the Favorites list, select the shortcut you want to delete, and then select the Delete button.

For assistance, see the answer to How do I change my home page?

If you are receiving an error message indicating that the Java version is out of date:

1. Select "Do not ask again until the next update is available".
2. Select "Later".

If you are getting a message stating that ‘Java is not activated in the browser’:

1. Start > Control Panel
2. Either click on the Java icon, or type Java in the Search Control Panel field.
3. Select the Security tab.
4. Add a checkmark in the box next to Enable Java content in the browser.
5. Click OK.
   Note: If a User Account Control pop-up window asking for Administrator credentials appears, click NO.
6. Close the Control Panel when you are done.