Submit Content
Prior to submitting a change request, you must ensure that:
- Your name is on the iService Table of Authority.
- You are familiar with our Service Standards and allow enough time for the conversion of documents into HTML (web page).
- You have read and followed our guidelines on how to Prepare Content.
- You have followed the iService Accessibility Guide.
- You have reviewed the iService Web Design and Development Toolkit.
- The changes have been approved by management.
- The documents are the final versions (English and French).
Content Approver
Content Approver
Contact Information
You must send your change requests to our mailbox at NC-iSERVICE-WEB-GD@hrsdc-rhdcc.gc.ca.
Always send requests by email to the GD Box and not directly to the Content Publisher (Webmaster).
Email Format
- Subject Line
- The subject line must contain the content area where the changes pertain and a brief description to differentiate it from other tickets.
- Subject:
- [Enabling Service – Discipline – Subject – Action]
- Examples:
-
- HR – OHS – Bulletin – New page
- CFOB – iService Catalogue – Procurement Services – Update existing content
- IITB – Information Management – Policies – Remove content
- Security – Information Classification Tool – Update hyperlinks
- Email Content
-
Your email must contain the following information:
- Desired publishing date
- Attached documents
- Final mockups (English and French)
- Assets (Microsoft Word/PDF documents) – for HTML conversion
- Any other necessary assets (image, infographic, audio file, etc)
Urgent Requests
We will do our best to accommodate urgent tickets. However, due to unforeseen circumstances—heavy workloads, seasonal timing, and available staff, among other reasons—even urgent tickets may have to conform to our Service Standards.
It is the client's responsibility to ensure that change requests are submitted with enough lead-time for completion before it's deadline.
Content Publisher
Content Publisher
Who can submit requests?
Any changes to content on iService must come from the Content Approvers, also known as Subject Matter Experts (SME).
If the person requesting the change is not on the table of authorities as a content approver for the content they are asking to have changed they must provide an email of approval from a Content Approver or Director.
Refer to the Table of Authorities to confirm that the requestor is a content approver.
How to submit changes
Requests must be sent to (NC-iSERVICE-WEB-GD@hrsdc-rhdcc.gc.ca).
Request and Task Management
All submitted requests to the general delivery mailbox are managed by the Operations Coordinator.
Tasks are then assigned using Microsoft Outlook and the email conversations are categorized by the developer's name into a collection in the iService mailbox. Everyone is given access to the iService mailbox to read and respond to requests.