Emergency Response Management System

The Emergency Response Management System (ERMS) is a cloud based, mass notification system that will help ESDC communicate with its employees in a timely manner across a variety of devices (e.g. phone, email, SMS) to deliver crucial emergency messages to employees.

ERMS is in use across a number of federal departments and agencies and meets security and privacy requirements within the Government of Canada.

To ensure you receive notifications from the system, you must be registered to ERMS.

To Self-Register

Select the Self-Registration link of your applicable province/territory/region and fill out all required fields (*- indicates that field is mandatory). You may register for multiple regions you wish to receive notifications about.

• National Capital Region (NCR)
• Atlantic Region
• Quebec Region
• Ontario Region
• Western Canada and Territories

How to Complete the Self-Registration Form

1. Enter your First Name*
2. Enter your Last Name*
3. Create your User ID* by using the following format (when possible):
   • A maximum of 16 characters is allowed for your User ID, and if required, can include a combination of alpha-numeric characters (i.e., numbers and letters but no special characters such as punctuation or symbols).
   • A recommended option is a combination of your last name and first initial of your first name (example: John Smith = smithj).
   • Note: Do not use sensitive information as your User ID (e.g. banking information, Social Insurance number or PRI).
4. Select all applicable Work Locations* (and telework if applicable) from the available options in the dropdown list. At least one location must be selected.
   • Note: Options for telework (i.e. employees who do not have an office and telework fulltime) and unlisted buildings are provided at the bottom of the list.
5. Select your Branch* from the available options in the dropdown list.
6. Select all applicable Job Functions* (including emergency functions such as floor warden, first aid, etc.) from the available options in the dropdown list. At least one Job Function must be selected.
7. Enter the contact methods of your choice to receive voice or message notifications:
   • Business Phone – to receive phone calls.
   • Cell Phone – to receive cell phone calls (not text messages).
   • SMS Device – to receive text messages (can be same number as Cell Phone).
   • Home Phone – to receive phone calls.

If you would like to receive both (voice and text messages), please add your phone number in both of the fields provided.

8. Enter an email address to receive email messages.
   • At least one email address is mandatory to register.
9. Create a PIN (password).
   • PINs must be between 4 and 15 alpha-numeric characters (i.e. numbers and letters but no special characters such as punctuation or symbols).
   • Note: Do not use sensitive information as your PIN (e.g. banking information, Social Insurance Number or PRI).
10. Complete the verification check.
11. Agree to the Terms of Use and press Submit.

If you are experiencing difficulties registering, please contact the National Emergency Operations Centre for support.

To Receive SMS Text Message Alerts from ERMS

1. Register an SMS device in the SMS device field in your ERMS Profile. (This must be done and saved prior to proceeding to step 2 below).
2. Opt in to receive SMS Text alerts from ERMS by texting ERMS START to 77222 directly from the SMS device(s) already registered on your ERMS profile. If you wish to register two text devices, you will need to send opt in text separately for each one.

To Modify your Registration Information

1. Go to the ERMS login page.
2. Enter your User ID, your password (PIN) and press Login.
3. Click on "my Advantage" (top left corner).
4. Select "Profile" to edit your profile, change your PIN, or edit your device order.

To Register on Behalf of the Employee who Cannot Self-Register

Managers can use a script to deliver self-registration instructions over the phone to employees who cannot be reached by email. Refer to Emergency Response Management System – Guided Self-Registration page for more information.

Frequently Asked Questions

Please refer to the ERMS Frequently Asked Questions page for answers to some of the most common user questions.

Support

If you have any questions, concerns or issues, please contact us at NC-NEOC-ESDC-CNOU-EDSC-GD.

Additional Information

Personal information collected by RMS Software Inc. on behalf of ESDC will be used for the purpose of contacting employees during and after a security incident and/or emergency in order to protect and ensure the safety and security of employees.

If you would like more information on the Privacy Notice, please refer to the ERMS login page.