Print Services
Overview
The Xerox devices used by Employment and Social Development Canada employees, including Service Canada and Passport Services, are the property of Xerox and not of the Department.
According to ESDC’s contract with Xerox, all servicing (repairs, replacement of parts and ink) related to these devices, is performed at no cost to the Department. Only costs related to the number of copies made, are payable by the Department at the following rates:
- Black and white copy: $ 0.0169
- Colour copy: $ 0.071
The contract also provides that the devices will be replaced according to the maximum consumable life of the device, and the print volumes or frequent service requests for a particular device.
Requests for additional devices in an office are evaluated according to the following criteria:
- Increased employee numbers
- Distances travelled to reach a device
- Maximum monthly printing capacity of existing devices.
Please keep in mind that the process involved in analyzing requests for additional devices can take up to six (6) weeks.
Finally, because Xerox owns these devices, it is essential to inform IITB if these devices are ever moved or rearranged. You must notify IITB four (4) weeks in advance of any move or rearrangement, by placing a service call through the National Service Desk. The printing team cannot guarantee that relocation steps will be completed in a timely manner unless the service call is made within the specified timeframe.
Using ESDC Printers
- Install a printer on your computer: Self-Install Printer Tool (SIPT)
- Employee Guide (to Using Xerox Printers): Print Devices
To learn more on how to use ESDC print devices, go to the Print Services Quick Fixes.
Support & Services
For services and support that are not related to accessing a printer, employees must
- Submit a request to the Xerox Services Portal or call the Xerox Help Desk at 1‑855‑818‑4908
Employees may report issues related to accessing a printer by contacting the National Service Desk and selecting "Report and IM/IT problem".
Employees may report issues not related to mechanical/hardware issues with a printer (for example, printer access, scan to email, workflow scanning, fax forwarding, etc.) by contacting the National Service Desk and selecting "Report and IM/IT problem".
If you have any questions or concerns, we invite you to contact our general delivery (GD) box at edsc.na.dgiit.bsi-pso.iitb.na.esdc@hrsdc-rhdcc.gc.ca.
Change of Standing Offer Supplier used to purchase paper for multi-function printers
This message is to inform you that, effective October 30, 2019, Staples is the new Standing Offer supplier, for the purchase and payment of paper through the national CMCP.
The new process for purchasing paper can be found at Procedures for Ordering and Paying for Print-Related Supplies and Services
During this transition period, we ask that you do not create your own account if you notice that your account is not available on Staples' purchasing site. Instead, you will need to contact the following GD box to request the creation of your account: edsc.na.dgiit.bsi-pso.iitb.na.esdc@hrsdc-rhdcc.gc.ca
The elements to be included in your application are:
- Full office address
- Contact name
- Contact phone number
- Contact email address
If you have any questions or concerns, we invite you to contact our GD box at edsc.na.dgiit.bsi-pso.iitb.na.esdc@hrsdc-rhdcc.gc.ca.
Questions?
If you have a question related to ESDC print services, see if it has been addressed in the Frequently Asked Questions (FAQ). If it hasn't, refer to Xerox or the National Service Desk.
For issues which require a technician visit, how quickly Xerox is able to respond to your request depends on your location (XLSX, 21 KB), but should not exceed 24 hours.