Recommended Practices
Select the dotted underlined words for a definition.
The manager and employee are encouraged to ensure the following best practices are taken into consideration for all health-related situations Footnote 1.
- It is important for management to take every opportunity to remind their employee of the availability of the Employee Assistance Program (EAP) and Office of Informal Conflict Management (OICM).
- The manager may open a ticket at the Human Resources Service Centre at any time when in a health related situation.
Communication
It is important for the manager and employee to collaborate and maintain contact throughout the health related situation. Frequency of contacts as well as means to communicate (in person, telephone or e-mail) should be discussed and agreed upon. See the Staying Connected tool (DOCX, 258 KB) for more details.
The employee may choose to seek advice and/or representation from their Union or a third party Footnote 2 at any time.
Privacy and Confidentiality
The manager is required to respect the employee's confidentiality and right to privacy throughout the health-related situation.
Documentation
It is good practice for the manager to create and maintain a Management File including relevant documentation during the health-related situation. See the Management File Checklist (DOC, 77 KB).
The employee is also encouraged to maintain a record of all information and documentation related to their health-related situation.