Service Standards

ALL service requests must be directed to the Regional Security Offices (RSO). The following service standards are addressed to the regional offices that work with us and they in turn have their own service standards.

Internal Security Confirmation (ESDC)

5 business days upon receipt of all required information.

External Security Confirmation (other government departments, including contractors/consultants)

5 to 10 business days upon receipt of all required information.

* Note that we are dependent on the Security Program of other government departments and we must take into account their respective service standards.

General inquiries

Initial response within 48 hours.

Security Screening

To be noted that some verifications are undertaken by central agencies and we depend of their own service standards, which are subject to change at any given time.

  • Reliability Status
    • Simple Files: 7 to 25 business days following receipt of duly completed documentation.
    • Complex Files: up to 40 additional business days.
  • Secret and Top Secret Clearance
    • Simple Files: 14 to 90 business days following receipt of duly completed documentation.
    • Complex Files: up to 120 additional business days.

Please visit our Personnel Security page for more information on our services.