Conflict Prevention and Resolution Services
What are the benefits of preventing and resolving conflicts quickly?
Preventing conflicts or resolving them in a timely manner can generate many benefits for you and those around you. It enables you to:
- re-establish, preserve and reinforce healthy work relationships;
- create a work environment in which everyone is able to perform optimally;
- demonstrate leadership;
- improve communication with others;
- come to work with peace of mind; and
- so much more!
Remember: there comes a time when we all need a helping hand!
Accessing OICM services is easy!
- Contact the OICM by telephone or email. All discussions are confidential.
- The OICM will designate an informal conflict management (ICM) practitioner who will contact you by email to make an appointment.
- The initial consultation will be held at a time and place of your choosing. With the help of the practitioner, you will explore the options available to you and select the one that best suits your needs.
| Services | Description | Additional document |
|---|---|---|
| New – Talking Circles for Managers | An informal service that consists of a sharing process for managers’ use that can be done virtually or in person and are intended to cultivate interdependence within groups to improve morale, confidence, connection between people and productivity. | Talking Circles: The Solution for Managers |
| Consultation: | Discuss a work situation in which you are directly or indirectly involved and explore options to manage it. | |
| Conflict Coaching: | Develop your conflict management skills and find creative, effective and constructive ways to prevent, manage and resolve conflicts on your own. | Conflict coaching handout |
| Facilitated conversation: | Discuss with the other party in an attempt to understand each other's point of view and generate solutions. | |
| Mediation: | Set up a safe and confidential discussion forum to tell your story, examine needs and interests of each, propose sustainable solutions and reach an agreement. | Mediation handout Mediation - What's in it for me? |
| Group Conflict Intervention: | Identify the issues causing conflict(s) and explore or resolving them within your group in order to increase its efficiency. | |
| Presentations: | We make ourselves available to teams and management committees to present our services and conflict resolution related subjects. | |
| Training workshops: | Offered in-person or online, our workshops develop awareness regarding the role of each person in conflict situations and develops the capacity to resolve conflict. | Go to the Training for employees page for more details. |
| Coaching program for supervisors: | Offered under several themes, those programs allow the participants to increase their confidence and skills to deal with difficult situations in the workplace. | Go to the Training for managers page for more details. |
Offices throughout Canada
The OICM has many highly qualified and experienced conflict management practitioners.
We have practitioners in:
- Vancouver, BC
- Edmonton, AB
- Toronto, ON
- Gatineau, PQ (NCR)
- Lévis, PQ
- Charlottetown, PE
- Fredericton, NB
- Edmunston, NB
Contact us
The OICM can serve you regardless of where you work.
- All you have to do is:
- call us at 1-866-382-7502 (toll-free) or at 819-654-5727 (NHQ)
- Write to us at:
- nc-oicm-bgic-gd@hrsdc-rhdcc.gc.ca