Office of Informal Conflict Management (OICM) Training
The College@ESDC, in collaboration with The Office of Informal Conflict Management (OICM), is pleased to offer employees a variety of learning opportunities to prevent, manage and resolve workplace conflicts.
If you have questions about these offerings, contact your Learning Coordinator (XLSX, 31 KB) (NCR) or your Learning Centre (regions).
The learning options below are organized into the following categories:
All employees
Behaviours in Conflict Situations
This workshop will strengthen your understanding of your own behaviours and the behaviours of others in conflict situations. You will learn strategies to respond effectively irrespective of the circumstances.
- Duration:
- 1.5 hours
- Methodology:
- MS Teams
- Course ID:
- 10001341
Brave Conversations
“When we deny the story, it defines us. When we own the story, we can write a brave new ending.” (Brene Brown).
Many of us experience an invisible tension between showing up and not wanting to hurt others' feelings. In order to overcome this tension, we need to step into bravery. Bravery embraces the reality that while we are likely to stumble in our communications, we can allow ourselves to own and feel the discomfort that comes from this and commit to trying again differently. When we do, we change our narrative positively.
This workshop explores the value and qualities of brave communicators and offers a package of interlaced strategies to help us overcome the barriers that intercept the courage within us.
- Duration:
- 2 hours
- Methodology:
- MS Teams
- Course ID:
- 0000067372
Building a Culture of Trust - NEW!
Trust underlies interpersonal and business conversations. Using an interactive format (one-hour presentation, followed by a one-hour talking circle), this course examines:
- Trust as a business conversation
- The types of trust
- A model of specific behaviours that leaders can use to discern their own and their teams’ current level of trust
- Areas for focus, with a lens on working in a virtual environment
The objective of this workshop is to gain awareness and knowledge of the importance of trust in a working environment.
- Duration:
- 2 hours
- Methodology:
- MS Teams
- Course ID:
- 0000080934
Difficult Conversations
Difficult conversations are a normal, challenging and expected experience in the workplace. This workshop will provide participants with an opportunity to develop an effective approach in setting up a difficult conversation, and the opportunity to practise and develop new skills
Module 1:
- Discuss why some workplace conversations become difficult.
- Consequences of avoiding or having a difficult conversation.
- Break down the components of effective communication in relation to attitude, skills and processes.
Module 2:
- Using real examples from the group, apply the learnings from module 1 in setting up a difficult conversation.
- Skills practice in setting up and having a difficult conversation.
- Duration:
- 3 hours (two 90-minute sessions)
- Methodology:
- MS Teams
- Course ID:
- 00040191
Learning to Listen
Listening is the key bonding agent that integrates the various qualities and attributes to “effective and affective” communication.
This workshop identifies the layers and complexity of listening, the challenges and benefits to listening, and offers insight, strategies and tools to help you take action in the further development of your approach to listening.
“Truly listening, attentive, and with care, is one of the simplest and most kind gifts we can give anyone.” (John Bruna)
- Duration:
- 2 hours
- Methodology:
- MS Teams
- Course ID:
- 0000067371
Office of Informal Conflict Management (OICM) 101
The objectives of this presentation are:
- Discuss what informal conflict management is;
- Learn about the services and tools offered by the Office of Informal Conflict Management (OICM); and
- Discuss the advantages of resolving conflict.
- Duration:
- 1 hour
- Methodology:
- MS Teams
- Course ID:
- 00021455
The Role of a Coaching Attitude in Our Communications
Develop a coaching attitude regarding the management of challenging situations in the workplace.
Communication is an art, a great art. Yet, despite the fact that we will be communicating all our lives, we have never learned how to do it properly.
To be more effective, we have to enter into the other person’s communication structure. We have to understand the dynamic that is occurring between the sender and the receiver, and the only way to clearly understand someone else’s thought processes is to be curious, to ask questions and to increase our awareness.
- Duration:
- 3 hours
- Methodology:
- MS Teams
- Course ID:
- 00013066
Register for The Role of a Coaching Attitude in Our Communications
Working with Resistance in our Relationships
This workshop provides information and strategies for working with the resistance we often encounter within ourselves or with others in our daily lives.
This workshop is divided into two modules:
- Module 1: What are resistance and defensiveness?
- Module 2: How to work with resistance and defensiveness.
- Duration:
- 3 hours – two 90-minute sessions
- Methodology:
- MS Teams
- Course ID:
- 10001343
All supervisors, managers and team leaders
In addition to the workshops targeted to all employees, supervisors, managers, and team leaders are also encouraged to participate in the following workshops specific to leadership roles.
Coaching Program for Supervisors on Conflict Management
This coaching program focuses on developing innovative and constructive approaches to help supervisors, at all levels, to address difficult workplace situations.
Each coaching session will focus on various challenges facing supervisors.
- Duration:
- One information session followed by four 90-minute coaching sessions (one every two weeks)
- Methodology:
- MS Teams
- Course ID:
- 10001057
RegisterCoaching Program for Supervisors on Conflict Management
Coaching Program for Supervisors with a Focus on Mental Health - NEW!
This program will be a great opportunity for managers to build awareness and coaching skills, while sharing their experiences. Participants will discuss how to foster psychological well-being, and lessen the impact of potential conflicts, by proactively managing mental health.
- Duration:
- One information session followed by four 90-minute coaching sessions (one every two weeks)
- Methodology:
- MS Teams
- Course ID:
- 0000080940
RegisterCoaching Program for Supervisors with a Focus on Mental Health
Difficult Performance Management Discussions
This information and practice session on preparing for difficult conversations with employees, as relates specifically to performance management (PM), has been developed especially for supervisors.
These sessions, building on other OICM training, focused generally on difficult conversations, provide a more targeted approach and focus on PM conversations with PM-related scenarios provided for discussion and individual/group practice.
These sessions can assist with preparation for mid-year and year-end PM discussions with employees, help to reflect on the outcomes of prior supervisor-employee discussions, and aid with ongoing development of skills to support future PM discussions.
- Duration:
- 2 hours
- Methodology:
- MS Teams
- Course ID:
- 0000072561
Having Productive Conversations - NEW!
These sessions, building on other OICM training, focused generally on difficult conversations, provides a more targeted approach and focus on mental health (MH) related conversations with related scenarios for discussion and individual/group practice.
These sessions can assist with the preparation of MH related discussions with employees, as well as help to reflect on the outcomes of prior manager-employee discussions.
- Duration:
- 2 hours
- Methodology:
- MS Teams
- Course ID:
- 0000080893