Office of Informal Conflict Management (OICM) Training

This workshop will strengthen your understanding of your own behaviours and the behaviours of others in conflict situations. You will learn strategies to respond effectively irrespective of the circumstances.

Duration:

1.5 hours

Methodology:

MS Teams

Course ID:

10001341

Register for Behaviors in Conflict Situations

“When we deny the story, it defines us. When we own the story, we can write a brave new ending.” (Brene Brown).

Many of us experience an invisible tension between showing up and not wanting to hurt others' feelings. In order to overcome this tension, we need to step into bravery. Bravery embraces the reality that while we are likely to stumble in our communications, we can allow ourselves to own and feel the discomfort that comes from this and commit to trying again differently. When we do, we change our narrative positively.

This workshop explores the value and qualities of brave communicators and offers a package of interlaced strategies to help us overcome the barriers that intercept the courage within us.

Duration:

2 hours

Methodology:

MS Teams

Course ID:

0000067372

Register Brave Conversations

Trust underlies interpersonal and business conversations. Using an interactive format (one-hour presentation, followed by a one-hour talking circle), this course examines:

• Trust as a business conversation
• The types of trust
• A model of specific behaviours that leaders can use to discern their own and their teams’ current level of trust
• Areas for focus, with a lens on working in a virtual environment

The objective of this workshop is to gain awareness and knowledge of the importance of trust in a working environment.

Duration:

2 hours

Methodology:

MS Teams

Course ID:

0000080934

Register Building a Culture of Trust

Difficult conversations are a normal, challenging and expected experience in the workplace. This workshop will provide participants with an opportunity to develop an effective approach in setting up a difficult conversation, and the opportunity to practise and develop new skills

Module 1:

• Discuss why some workplace conversations become difficult.
• Consequences of avoiding or having a difficult conversation.
• Break down the components of effective communication in relation to attitude, skills and processes.

Module 2:

• Using real examples from the group, apply the learnings from module 1 in setting up a difficult conversation.
• Skills practice in setting up and having a difficult conversation.

Duration:

3 hours (two 90-minute sessions)

Methodology:

MS Teams

Course ID:

00040191

Register for Difficult Conversations

Listening is the key bonding agent that integrates the various qualities and attributes to “effective and affective” communication.

This workshop identifies the layers and complexity of listening, the challenges and benefits to listening, and offers insight, strategies and tools to help you take action in the further development of your approach to listening.

“Truly listening, attentive, and with care, is one of the simplest and most kind gifts we can give anyone.” (John Bruna)

Duration:

2 hours

Methodology:

MS Teams

Course ID:

0000067371

RegisterLearning to Listen

The objectives of this presentation are:

• Discuss what informal conflict management is;
• Learn about the services and tools offered by the Office of Informal Conflict Management (OICM); and
• Discuss the advantages of resolving conflict.

Duration:

1 hour

Methodology:

MS Teams

Course ID:

00021455

Register for Office of informal Conflict Management (OICM)

Develop a coaching attitude regarding the management of challenging situations in the workplace.

Communication is an art, a great art. Yet, despite the fact that we will be communicating all our lives, we have never learned how to do it properly.

To be more effective, we have to enter into the other person’s communication structure. We have to understand the dynamic that is occurring between the sender and the receiver, and the only way to clearly understand someone else’s thought processes is to be curious, to ask questions and to increase our awareness.

Duration:

3 hours

Methodology:

MS Teams

Course ID:

00013066

Register for The Role of a Coaching Attitude in Our Communications

This workshop provides information and strategies for working with the resistance we often encounter within ourselves or with others in our daily lives.

This workshop is divided into two modules:

• Module 1: What are resistance and defensiveness?
• Module 2: How to work with resistance and defensiveness.

Duration:

3 hours – two 90-minute sessions

Methodology:

MS Teams

Course ID:

10001343

Register for Working with Resistance in our Relationships