Employee Pulse Survey VIII Results – Defining our New Work Environment – Leadership and Positive Work Environment (June 2021)

Results for Employment and Social Development Canada, its Portfolio sections, and its Branches and Regions

Number of Respondents by Organizational Unit
Organizational Unit	Total Number of Respondents
Employment and Social Development Canada (ESDC)	16,634
Service Canada (SC)	12,103
Employment and Social Development (ESD)	4,036
Labour Program (LP)	447
Atlantic Region (ATL)	1,404
Ontario Region (ONT)	3,448
Quebec Region (QC)	1,992
Western Canada and Territories Region (WCT)	2,961
Citizen Service Branch (CSB)	383
Program Operations Branch (POB)	235
Integrity Services Branch (ISB)	471
Transformation Management Branch (TMB)	274
Benefits and Integrated Services Branch (BISB)	654
Internal Audit and Enterprise Risk Management Branch (IAERMB)	26
Chief Financial Officer Branch (CFOB)	596
Human Resources Services Branch (HRSB)	785
Innovation, Information and Technology Branch (IITB)	884
Public Affairs and Stakeholder Relations Branch (PASRB)	127
Skills and Employment Branch (SEB)	329
Income Security and Social Development Branch (ISSDB)	337
Learning Branch (LB)	208
Legal Services Unit (LSU)	26
Strategic and Service Policy Branch (SSPB)	379
Corporate Secretariat (CorpSec)	73
Policy Horizons Canada (PHC)	24
Policy, Dispute Resolution, and International Affairs (PDRIA)	58
Compliance, Operations and Program Development (COPD)	300
Strategic Integration and Governance (SIG) / Office of the Deputy Minister of Labour	17
Accessibility Standards Canada (ASC)	48

Q16a. The Deputy Ministers are doing a good job leading the department during the COVID-19 pandemic.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	75%	74%	77%	75%	79%	75%	70%	70%	76%	71%	79%	82%	82%	85%	79%	80%	76%	79%	76%	77%	81%	85%	72%	79%	50%	72%	73%	82%	78%
Disagree	3%	4%	3%	1%	3%	4%	3%	4%	4%	3%	3%	1%	2%	8%	1%	1%	2%	2%	3%	2%	3%	0%	6%	4%	0%	2%	2%	0%	2%
Neither agree nor disagree	12%	12%	11%	17%	10%	13%	12%	15%	10%	12%	12%	9%	8%	4%	10%	10%	11%	12%	13%	12%	8%	4%	12%	8%	25%	21%	18%	0%	7%
Don't know	10%	10%	9%	7%	8%	8%	15%	11%	10%	15%	7%	8%	8%	4%	9%	9%	10%	8%	8%	9%	8%	12%	10%	8%	25%	5%	7%	18%	13%

Q16b. I am satisfied with the measures the department is taking to protect my physical health and safety.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	87%	87%	88%	87%	89%	86%	88%	86%	83%	83%	88%	88%	90%	84%	92%	91%	87%	93%	84%	88%	89%	92%	84%	83%	92%	88%	86%	76%	83%
Disagree	3%	4%	2%	2%	4%	4%	2%	5%	6%	1%	2%	1%	2%	0%	1%	1%	2%	2%	3%	1%	1%	0%	3%	3%	0%	0%	3%	0%	2%
Neither agree nor disagree	7%	7%	7%	9%	6%	7%	7%	7%	8%	13%	6%	6%	5%	8%	6%	5%	8%	3%	7%	7%	5%	0%	9%	7%	0%	11%	9%	18%	8%
Don't know	3%	2%	4%	2%	1%	2%	2%	2%	3%	3%	4%	5%	3%	8%	2%	3%	4%	2%	6%	4%	4%	8%	4%	7%	8%	2%	2%	6%	6%

Q16c. I feel the department is doing a good job of keeping me informed during the pandemic.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	86%	85%	87%	86%	88%	85%	82%	85%	82%	84%	89%	89%	89%	92%	88%	90%	89%	86%	81%	86%	88%	85%	79%	93%	92%	83%	86%	76%	88%
Disagree	5%	6%	5%	4%	5%	7%	5%	7%	6%	6%	5%	3%	3%	4%	3%	4%	3%	5%	7%	6%	4%	12%	10%	5%	0%	5%	4%	6%	4%
Neither agree nor disagree	8%	8%	7%	9%	7%	7%	11%	8%	10%	8%	6%	7%	7%	4%	8%	6%	6%	8%	11%	7%	5%	4%	10%	1%	0%	12%	9%	12%	6%
Don't know	1%	1%	1%	1%	1%	1%	2%	1%	2%	2%	0%	1%	1%	0%	1%	1%	2%	2%	1%	1%	3%	0%	1%	0%	8%	0%	1%	6%	2%

Q16d. I would recommend working at ESDC to a friend.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	85%	85%	86%	83%	89%	85%	86%	81%	85%	83%	86%	84%	87%	88%	90%	89%	86%	81%	82%	88%	87%	84%	81%	89%	77%	81%	82%	82%	87%
Disagree	4%	5%	3%	2%	4%	5%	3%	7%	5%	6%	4%	5%	4%	4%	2%	3%	2%	6%	3%	2%	3%	12%	7%	0%	5%	2%	3%	0%	0%
Neither agree nor disagree	8%	8%	8%	11%	6%	8%	8%	9%	9%	9%	8%	10%	7%	8%	6%	7%	9%	11%	12%	7%	6%	0%	10%	5%	14%	16%	11%	12%	7%
Don't know	2%	2%	2%	3%	2%	2%	2%	2%	2%	2%	2%	0%	2%	0%	1%	2%	3%	2%	3%	4%	3%	4%	3%	5%	5%	2%	4%	6%	7%

Q18. I feel I am able to manage my team well during the current work arrangements.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	91%	92%	91%	88%	91%	94%	93%	91%	90%	89%	84%	93%	96%	75%	91%	95%	96%	93%	91%	85%	86%	-	88%	86%	-	100%	87%	-	64%
Disagree	5%	5%	5%	5%	7%	5%	2%	5%	7%	8%	8%	3%	1%	25%	4%	3%	1%	7%	4%	13%	11%	-	7%	7%	-	0%	5%	-	9%
Neither agree nor disagree	3%	3%	4%	5%	2%	1%	4%	4%	2%	2%	8%	3%	3%	0%	4%	2%	3%	0%	5%	2%	4%	-	5%	3%	-	0%	7%	-	27%
Don't know	0%	0%	0%	1%	1%	0%	1%	0%	0%	2%	0%	0%	0%	0%	1%	0%	0%	0%	0%	0%	0%	-	0%	3%	-	0%	0%	-	0%

Q19a. My Assistant Deputy Minister (ADM) create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	66%	64%	71%	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Disagree	3%	3%	3%	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Neither agree nor disagree	15%	16%	13%	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Don't know	16%	17%	12%	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-

Q19b. My Director General (DG) create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	68%	65%	77%	75%	62%	63%	70%	59%	77%	76%	78%	75%	71%	-	77%	83%	68%	75%	73%	84%	83%	-	78%	-	-	87%	69%	-	-
Disagree	4%	4%	4%	3%	3%	4%	3%	4%	4%	5%	4%	6%	5%	-	3%	4%	2%	10%	8%	4%	3%	-	6%	-	-	0%	4%	-	-
Neither agree nor disagree	14%	15%	11%	13%	16%	17%	12%	17%	11%	10%	11%	13%	14%	-	12%	8%	15%	11%	10%	8%	10%	-	9%	-	-	7%	16%	-	-
Don't know	14%	16%	8%	10%	19%	17%	14%	21%	8%	10%	7%	6%	10%	-	8%	5%	15%	3%	8%	4%	4%	-	6%	-	-	6%	10%	-

Q19c. My Director create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	75%	71%	84%	87%	68%	70%	76%	64%	81%	83%	83%	85%	78%	87%	88%	85%	80%	84%	84%	82%	89%	60%	82%	94%	90%	92%	85%	93%	90%
Disagree	5%	5%	5%	3%	3%	5%	5%	5%	6%	4%	5%	4%	6%	9%	4%	4%	4%	7%	5%	9%	6%	0%	9%	2%	5%	2%	3%	7%	2%
Neither agree nor disagree	11%	13%	7%	7%	14%	13%	10%	15%	9%	9%	7%	9%	12%	4%	7%	8%	8%	6%	7%	7%	4%	30%	7%	3%	5%	4%	9%	0%	5%
Don't know	9%	11%	3%	3%	15%	12%	10%	15%	5%	5%	5%	2%	5%	0%	1%	3%	7%	3%	4%	1%	2%	10%	2%	2%	0%	2%	3%	0%	2%

Q19d. My Manager create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	85%	84%	89%	90%	86%	84%	84%	81%	87%	90%	89%	90%	88%	79%	92%	88%	90%	93%	92%	88%	85%	63%	87%	94%	100%	84%	91%	80%	95%
Disagree	5%	5%	5%	3%	4%	5%	4%	7%	5%	4%	6%	4%	4%	7%	4%	5%	3%	5%	3%	7%	9%	11%	8%	4%	0%	5%	2%	10%	3%
Neither agree nor disagree	7%	8%	5%	6%	7%	8%	9%	9%	6%	6%	5%	5%	6%	14%	3%	6%	6%	2%	5%	4%	4%	21%	5%	2%	0%	11%	6%	10%	0%
Don't know	2%	3%	1%	0%	3%	3%	3%	4%	1%	0%	1%	2%	1%	0%	1%	0%	1%	0%	1%	1%	2%	5%	0%	0%	0%	0%	0%	0%	3%

Q19e. My Supervisor / Team Lead create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	89%	89%	91%	89%	89%	89%	90%	88%	91%	91%	89%	88%	91%	82%	94%	92%	92%	92%	88%	89%	82%	79%	87%	86%	-	78%	88%	-	89%
Disagree	4%	4%	4%	4%	5%	5%	2%	5%	5%	4%	4%	2%	4%	0%	2%	5%	3%	2%	3%	5%	9%	11%	5%	6%	-	4%	5%	-	0%
Neither agree nor disagree	6%	6%	4%	7%	6%	6%	7%	6%	4%	4%	6%	9%	5%	18%	3%	3%	4%	6%	6%	5%	7%	11%	7%	9%	-	17%	8%	-	4%
Don't know	1%	1%	1%	0%	1%	0%	1%	0%	0%	1%	1%	1%	0%	0%	0%	0%	1%	0%	3%	2%	2%	0%	1%	0%	-	0%	0%	-	7%

Q19f. My Employees create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	92%	91%	94%	96%	93%	91%	91%	87%	94%	95%	90%	94%	99%	67%	95%	95%	93%	91%	97%	97%	86%	-	93%	90%	-	100%	95%	-	91%
Disagree	2%	3%	2%	1%	2%	5%	1%	4%	2%	0%	3%	0%	0%	8%	2%	1%	1%	5%	0%	2%	5%	-	2%	0%	-	0%	2%	-	9%
Neither agree nor disagree	5%	5%	4%	3%	4%	4%	8%	8%	4%	3%	7%	6%	1%	25%	4%	4%	5%	5%	3%	1%	9%	-	5%	7%	-	0%	4%	-	0%
Don't know	0%	0%	0%	0%	0%	0%	0%	1%	0%	2%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	-	0%	3%	-	0%	0%	-	0%

Q19g. My Co-workers create(s) a positive work environment.
Response	ESDC	SC	ESD	LP	ATL	ONT	QC	WCT	CSB	POB	ISB	TMB	BISB	IAERMB	CFOB	HRSB	IITB	PASRB	SEB	ISSDB	LB	LSU	SSPB	CorpSec	PHC	PDRIA	COPD	SIG/DMO	ASC
Agree	90%	89%	93%	88%	91%	89%	89%	88%	89%	92%	88%	89%	95%	77%	93%	94%	93%	94%	91%	91%	91%	88%	92%	95%	92%	90%	88%	94%	91%
Disagree	3%	3%	2%	3%	2%	3%	2%	4%	3%	2%	3%	3%	1%	8%	3%	2%	1%	2%	2%	4%	4%	0%	3%	3%	4%	3%	4%	0%	2%
Neither agree nor disagree	6%	7%	5%	8%	6%	7%	8%	7%	7%	5%	8%	8%	3%	15%	4%	4%	5%	4%	7%	4%	4%	12%	5%	3%	4%	7%	8%	0%	2%
Don't know	1%	1%	0%	0%	2%	1%	1%	1%	0%	1%	1%	1%	0%	0%	0%	0%	1%	0%	1%	1%	0%	0%	1%	0%	0%	0%	0%	6%	4%

The variable n corresponds to the total number of respondents in the respective section.
Results for “Agree” reflect the affirmative responses (i.e., the sum of “Strongly agree” and “Somewhat agree) while results for “Disagree” reflect the negative responses (i.e., the sum of “Somewhat disagree” and “Strongly disagree.”)
Results were calculated by removing the “Not applicable” responses.
Due to rounding, total percentages may not add up to 100%.
Results for questions with less than 10 respondents were suppressed.
For privacy reasons, some results pertaining to a single individual were removed.