Submit a Pay Escalation

If you are experiencing a pay issue related to a pay related action or a Phoenix Self-Service account issue, follow the steps below and Compensation will ensure your issue is reported to the Public Service Pay Centre accurately. Each issue must be reported separately.

If your pay issue is related to My(EMS) PeopleSoft Self-Service, you must submit a PeopleSoft related request in the HRSC Portal.

Important: Select the most applicable category / sub-category so that your escalation is directed to the appropriate team for action. The category No Pay should only be selected if you have not received a payment for the last pay period, even if another category may be applicable. A pay escalation request is required when an employee opts for an Emergency Salary Advance (ESA) or a Salary Priority Payment (SPP), as outlined in the ESA/SPP instructions.

  • Employee Responsibilities

    Employee Responsibilities

    Step 1

    You must confirm that all appropriate documentation for the pay-related action was sent for processing via the HRSC Portal and the corresponding request is in resolved status – found in "My Requests". For additional information regarding required documents, refer to the applicable topic under the Services menu on the Compensation iService home page.

    Note: You need to ask your manager to verify this information if the pay related action was submitted on your behalf.

    If your pay issue is related to Phoenix Self-Service, you must confirm that your Manager has taken all required actions to process the transaction, if applicable.

    Step 2

    After Step 1 verification is completed, open a pay escalation request via the HRSC Portal.

    • Section: I am an Employee...
    • Select: "Pay escalation issue"
    • Category: Choose the type of escalation most applicable to your pay issue
    • Sub-Category: Select the most applicable issue
    • Effective date: Enter the date the issue began
    • Complete the Manager Information section
    • Comments: Include as much information and detail as possible about the pay issue, including step 1 verification completed
    • Attach all relevant documentation including any communications with the Pay Centre related to the issue
    • Submit the request

    Note: Should you receive notification that your pay issue was sent to the Pay Centre, you can view it by accessing Compensation Web Applications MyGCPay (Enquiries tab).

  • Manager/Section 34 Manager Responsibilities

    Manager/Section 34 Manager Responsibilities

    Step 1

    If your employee reports a pay issue related to a pay related action initiated by you via the HRSC Portal, you must confirm that the appropriate documentation was submitted for processing and the request in is resolved status, found in "My Requests". For additional information regarding required documents, refer to the applicable topic under the Services menu on the Compensation iService home page.

    If the pay issue is related to a Phoenix Self-Service issue, you must confirm that you have approved all transactions that may be causing the issue.

    Note: Employees may submit their own Pay Escalation request, however, if an employee is unable to do so, you must proceed to Step 2 and submit the pay escalation request on their behalf.

    Step 2

    After Step 1 verification is complete, submit the pay escalation request via the HRSC Portal:

    • Section: I am a Manager...
    • Select: "Pay escalation issue" under the Pay Related Requests heading
    • Complete the Employee Information section
    • Category: Choose the type of escalation most applicable to the pay issue
    • Sub-Category: Select the most applicable issue
    • Effective Date: Enter the date the issue began
    • Comments: Include as much information and detail as possible about the pay issue, including step 1 verification completed
    • Attach all relevant documentation including any communications with the Pay Centre related to the issue
    • Submit the request