Intercultural Competence

Canada is one of the world’s most diverse nations, which provides us with the opportunity to be uniquely creative and innovative together at ESDC. When we build on our intercultural competencies, we help foster a workplace that allows everyone to be their authentic selves—where our individual differences are valued—and we strengthen our ability to work together on behalf of Canadians.

• What is Intercultural Competence?

  In ESDC's Competency Dictionary, Intercultural Competence is defined as the ability to interact with people of diverse cultures and backgrounds by:

  • Displaying respect for other cultural values and beliefs, taking the initiative to gain appreciation for various cultures and diversity issues.
  • Effectively and appropriately communicating with people of other cultures.
  • Abiding by a code of polite behaviour among members of a specific group to earn their trust and respect.
  • Examining one's own biases and behaviours to avoid stereotypical responses.
  • Understanding that people from different cultures will react in different ways, and considering this when interpreting behaviours.
  • Watching for any change in body language or voice to discern the expression of emotions like joy, embarrassment, anger, sadness, shame, fear, etc.
  • Enhancing work processes by rethinking tasks and practices based on people’s diverse perspectives.

  Intercultural skills increase your cultural awareness, knowledge and practical skills to help you do your best work with our clients, partners and colleagues.

Take the time to learn

Intercultural Competence has been identified as one of ESDC’s Learning Priorities for 2019–2022. More resources are available below to support you in your learning and development of your intercultural competence.