Telephone Security: It's in your hands
Transcript
sfx: blackberry phone rings
I'll get it! Lorne Sundby. Can I help you?
sfx: ship horn: voice: Congratulations. You've been selected to win a free cruise to the Bahamas.
What was that all about?
A free cruise!
Free?
Hmmm.
(music)
So… You think it's legit?
It's a classic way to steal information. You're invited by voicemail to win a prize or to call a false customer support phone number to fix a problem.
If you call back, an automated system will ask you to key in personal information. Everything from passwords to credit cards can be breached.
So you mean those airlines that call me with free tickets…?
Scams.
The credit card offers?
Scams.
The virus fixers … scams, right?
They've got my number!!
We're all targets, Lorne. Just by answering the recordings, you'll go on a 'live caller' list and then they'll phone you over and over again.
Well OK, so that's a mobile or home phone. Could vishing happen at work?
Believe it or not, there have been cases where scammers claim to be from IT.
Just remember, Technical Support Personnel will never ask for your password and they will never ask about software versions or virus checkers on your desktop.
Never?
Never.
What if they ask nice.
No.
Flowers?
No.
Chocolate?
No.
(sfx)
No.
Cheesecake?
Maybe... NO!
If it sounds fishy, it probably is!
Security really is in your hands, Lorne.
Sometimes Technical Support asks to take remote control of my desktop computer. Is that fishy to you?
If you've opened a ticket first, that should help you decide.
So if I'm suspicious, I should ask for the Technician's name, look them up in Outlook then call them back?
Right Lorne.
So what do I do if I think I've been 'vished'?
Write down the time and date of the call and the number on the caller ID. Tell your manager and then report it right away to your Regional Security Office with any details.
So if I'm not sure about a call, I'm going to check the information out before acting on it.
Right! Together, we can keep the information of Canadians safe.
And our department's networks… and our own personal information too.
Sfx: phone rings….You get it!