Excellence

Policies, Guidelines and Legislation

For further reading on the expected behaviours and topics discussed in the ESDC Code of Conduct with regard to Excellence, you may find the following resources useful:

Directive on Official Languages Obligations in Unilingual Service Canada Offices: Directive to ensure that Service Canada meets its official languages obligations under Part IV of the Official Languages Act and related Government of Canada policies.

Official Languages Act: Act which gives English and French equal status in the government of Canada.

Policy on the Use of Official Languages for Communications with and Services to the Public: Outlines the obligations and requirements for service delivery in both official languages for all government offices.

Policy on Learning, Training and Development: Policy that aims to building a culture where continuous learning is encouraged, supported and rewarded to enhance Service Canada's overall performance and its approach to managing people

ESDC Guidelines for Mandatory Training: Document to ensure Service Canada meets the training requirements defined by legislation, the Treasury Board, Service Canada corporate responsibilities, and specific professional function/job-related criteria

Directive for Professional, Personal and Career Development in Service Canada: Directive to ensure the organization's ongoing capacity to deliver on our service excellence commitment to Canadians