Attempted Scam Reporting Form — Employees
When to use this form
If you receive a call on your Work Issued Cellphone from someone claiming to be from Service Canada or any other Federal Government program and asking you for personal or financial information / any call that you would also consider to be a scam attempt on your work device.
- Thank you for taking the time to report this occurrence, it will help gather important data for the Department.
- Be assured that Service Canada or other Department or Agencies would never attempt to contact you on your work device to request personal or financial information.
- To report a scam attempt on your Personal Device, you can reach the Canadian Anti-Fraud Centre.
Questions and answers
1) Why do I need to report an attempted scam on my work phone?
This will allow the department to gather data on the types of attempted scams, the amount received on work issued cellphones, and allow Corporate Security to keep track of these through statistical reports. We, as a department, are only able to gather this data and keep track of attempted scams if employees actively report these through the quick form located on iService.
2) What if I disclosed personal information to the scammer?
If you disclosed any of your personal information to the scammer, is it highly recommended that you report it to the Canadian Anti Fraud Centre. It is also imperative that you indicate this when you submit the incident through the quick form. Whenever personal information is disclosed, the Integrity unit will be notified to ensure your Service Canada account has not been a target of fraud.
3) Why do I have to add my personal information to the form and what happens to my personal info?
This will allow Program Integrity Services to know exactly who was targeted by the scam in case your Service Canada account needs to be monitored to ensure the scammer does not use your personal information for fraudulent activity. Rest assured that your personal information is kept in a security system accessible only by authorized security personnel and only accessed on a need to know basis.
5) Does the department take any immediate actions against these scammers?
The department does use this information to assess the different types of scams and analyse trends. However, the department has no authority to take legal action against these scammers. If personal information was disclosed and you are worried that your personal information may be used for fraudulent activity, it is highly recommended that you report it to the Canadian Anti Fraud Centre. Our Program Integrity unit will also be notified so that your “My Service Canada Account” can be reviewed to ensure there is no fraudulent activity.
6) Will I get penalized at work if I disclosed any of my personal information to the scammer?
No! Employees will not get penalized if they provided their personal information to the scammer. On the contrary, we want employees to report this to mitigate any fraudulent activity with their personal information.
7) Do I need to advise my immediate supervisor if I receive a call from an attempted scammer on my work phone?
Yes! If you receive a call from a scammer, please advise your Manager/Team Lead. They should be made aware of this. You are however responsible to take few minutes to complete the form to report the attempted scam.
8) As a manager/Team Lead, is anything expected of me once an employee reports an attempted scam?
You must ensure that the employee completes the appropriate template to report the attempted scam. Once it has been reported via the template, nothing further is required. The information will be sent to Corporate Security for review and action, if required.
9) What does the Canadian Anti Fraud Centre do whenever they receive a report on an attempted scam?
Whenever the Canadian Anti Fraud Centre receives a report, they collect the data and keep track of this information. This allows them to advise Canadians on current and past scam attempts, which provides the public with more information on these types of scams.
10) What are some tips on recognizing that you are dealing with a scammer?
There are several ways to identify a scammer. Some examples include:
- A recorded message
- The scammer is being aggressive and persistent in their approach.
- Asking for personal information such as your SIN and banking information.
- Asking for immediate payments in form of gift cards, pre-paid credit cards, etc.
- The scammer is threatening that there is a search warrant for your arrest, and that you might be placed in jail for not cooperating.
11) Who do I contact if I have any additional questions?
If you have any additional questions regarding the templates for reporting scams, please send an email to the Security Incident Management Team.
Quick form to fill: To obtain the right form to fill, follow these two easy steps
Step 1: Select your Region (the region where you are taking the call from) - not where the citizen resides
- + Atlantic
- + National Capital Region
- + Ontario
- + Quebec
- + Western Canada & Territories