How do I make tele phone calls with my new VoIP telephone?

1. Internal Calls

If you are dialling within your own internal office will you need to dial the 10 digit telephone number of the person you are trying to reach?

Yes. For example – your co-worker is on the same floor, with a telephone number of 819-654-1000; if you wish to speak with your co-worker you would dial the entire 10 digit telephone number, 819-654-1000.

You also have the following options available:

• use the Contacts button and search from the list of Editing a Contact available entries (alphabetically sorted)

  Viewing Contacts Details

  1. Press the Contacts button.
  2. Select the contact you want to view.
  3. Press the Details softkey to see the information available for that contact.

  Note:

  1. Selecting Details is the only way to dial a second or third number for a contact.
  2. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen.

  Adding a New Contact

  You can add up to six numbers for a contact.

  1. Press the Contacts button.
  2. Press New if this is your first contact list entry, or press More, then New if you already have entries in your contact list.
  3. Enter the name using the on-screen keyboard. Select the next field.
  4. Enter the telephone number and press type to change the number from a general number to a specific type of number i.e. Work, home, and mobile, if applicable. The primary number is the one that will always display without having to go into contact details.
  5. Press the Save softkey or OK button.

  Editing a Contact

  1. Press Contacts button.
  2. Search for and select the contact you want to edit.
  3. Press the More softkey, then the Edit softkey.
  4. Choose the field you want to edit.
  5. Use the dialpad and softkeys to make changes to the contact information.
  6. Press Save softkey or OK button.

  Deleting a Contact

  1. Press Contacts button.
  2. Select the contact you want to delete.
  3. Press More softkey, then the Delete softkey.
  4. Press Delete to confirm or Cancel to cancel
• save frequently dialled numbers (colleagues, etc.) under you autodial softkeys.

  Programming Autodial

  1. Scroll right twice to display the autodial options.
  2. To program, select the applicable autodial line.
  3. Press the Edit softkey.
  4. Use the dialpad to enter the Autodial number.
  5. Press the Save softkey.

  Accessing Autodial

  1. Scroll right twice to view programmed autodial numbers
  2. Select the number you want to call.

2. External Calls

How do HRSDC staff reach me if they are located in another building?

HRSDC staff, who have not yet received VoIP telephones, would reach you as if calling an external caller for their building. For example (if they currently dial '8' + the number for an external telephone number, they would dial '8' + the 10 digit number).

3. Long Distance

How do I call HRSDC staff in a HRSDC office that is long distance?

If you are dialling an external office that is located outside of your province and / or considered long distance , you will need to dial the 1 + plus the 10 digit telephone number, for example – 1-709-555-1234.

4. Emergency Calls

How do I make an emergency call – i.e. 911?

There has been no change in the existing emergency telephone numbers at this time. You would dial the same way as you have done in the past. You can get used to reaching Emergency services by dialling 911 directly. However, if you were able to dial 9-911 in the past, it will work as well.