Avaya 9608 IP Phone User Guide

Picture of the Avaya 9608 Phone.

  • Overview

  • Introduction

    The following section describes the display, keys, buttons, and the associated features that are available on the 9608 IP Telephone.

    Picture of a mapping of the Avaya 9608 phone buttons and elements, Long description below.

    • Long description

      Buttons and elements location list, from top-left to bottom-right.

      • USB Port (9611 only)
      • Message waiting Indicator
      • Top of display screen, Prompt Line
      • Bottom of display screen, Softkey Labels
      • Softkeys
      • Get Messages
      • Navigation Arrows
      • Access Phone screen
      • Acces Contacts
      • Access Avaya Menu
      • Access Call History
      • Headset On/Off
      • Speaker On/Off
      • 1-9 and 0 Numbered keys with * and #
      • Volume
      • Mute

    Table 1: 9608 IP Telephone Button/Feature Descriptions

    Table 1: 9608 IP Telephone Button/Feature Descriptions
    NameDescription
    Call Appearances The number of lines available to make or receive calls. Press the line button to initiate or answer a call.
    Contacts Image or an open book. Press the Contacts button to view the entries in your contact list.
    Headset Image of a head-set with microphone. If you have a headset and it is connected, press the Headset button to use the headset.
    History Image of phone, with three stacked lines drawn at its right. Press History (Call History) to view a list of your outgoing, incoming and missed calls.
    Home (Avaya menu) Image of the Avaya letter 'A' logo. Press the Home (Avaya menu) button to configure options, settings and log out.
    Line buttons The Lines on either side of the screen show which lines are in use and correspond to the lines on the display. The content within the lines also indicates if a feature is enabled or disabled in the Features menu.
    Message Image of an enveloppe. Press the Message button to connect directly to your voicemail.
    Message Waiting Indicator An illuminated red light in the upper-right hand corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
    Missed Calls Indicator The icon on the History button is illuminated when you have Missed Calls. The top line shows the Missed Calls icon and the number of calls missed.
    Mute Phone with a bar accross it. The Mute button is used to mute a call in progress. To take a call off mute, the Mute button is pressed again.
    Navigation Arrows Up, down, left, right arrows. Use the up and down Navigation Arrow buttons to scroll through lists. Use the right and left Navigation Arrow buttons to navigate between menus or to move the cursor during text input.
    OK OK word cercled. Press the OK button for a shortcut to an action. For example, when you select a Call History entry, pressing OK dials the number.
    Phone Image of a rotary phone. Press the Phone button to view and manage your calls.
    Prompt Line

    The prompt line is used to describe the phone display.

    • The first line shows status information such as the time and date, primary extension, error indications, and missed calls.
    • The second line, called the Status Line, provides information, such as when you can use the right or left navigation arrows to view alternate screens or menus.
    • The Status Line also provides messages related to the current application or the actions that you must perform on a screen.
    Speaker Image of a speak silhouette.

    Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset and press the Speaker button.

    Note: 2-way Speakerphone is enabled on all phones except for courtesy phones.
    Speed Dial Speed dial numbers can be assigned to up to 10 people in your contact list. Then when you want to call a speed dial contact, simply press the number you've assigned to that person.
    Volume Image of increasing laterally. Press the volume button to adjust the volume of the handset, headset, speaker, and ringer.

    Table 2: 9608 IP Telephone Softkey/Feature Descriptions

    Note: Softkeys are used to act on objects displayed on the phone screen. The softkey labels show you the action that each key produces.

    Table 2: 9608 IP Telephone Softkey/Feature Descriptions
    NameDescription
    Add To add additional parties to a conference call
    Answer To answer the call using the speakerphone
    Assign To assign speed dial or favorites
    Back To return to the list view
    Bridge To join an existing call on a bridged line
    Call To call selected contact from Contacts
    Call Forward To redirect calls to another phone number
    Cancel To cancel an action
    Change To change options
    Classic To toggle between Classic Tones and Rich Tones
    Clear To un-assign a speed dial or text field
    Clear All To delete all of the entries in the list you are viewing
    Complete To complete the transfer of a call to another telephone number
    Conf To set up a conference call
    +Contact To add a number from the Call History to your contacts list
    Default To revert back to the default button labels
    Delete To delete a contact
    Details To view information for a contact
    Drop To disconnect a call
    Edit To make changes to telephone information such as contacts, autodial numbers, button labels
    Enter To confirm an entry made using the dial pad
    Hold To place the current call on hold
    Ignore To ignore an incoming call
    Join To join a party to a conference call
    More To obtain additional information on the softkey or the action you are using
    New To add a new contact
    Play To “re-listen” to the ring tone selected
    Primary To make an alternate telephone number the primary telephone number
    Redial To redial the last number or to display the list of the most recent dialed numbers
    Resume To return to a call on hold
    Rich To toggle between Classic Tones and Rich Tones
    Save To save your changes
    Select To display options available
    SendAll (Send all Calls) Incoming calls go directly to a predefined coverage number
    Transfer To transfer an existing call to another phone number or voicemail
    Type To change a telephone number to a specific type of number i.e. work, home and mobile
    VMail To forward an incoming call to voice mail
    Yes To confirm Login, Logout, and some functions in Options and Settings
  • To Log in and out

    To Log in to Your Phone

    Log in from the initial screen when it prompts you for your Username.

    1. Using the dial pad, enter your 10 digit phone number in Username.
    2. Using the Navigation Arrow buttons, scroll down to Password. Up, down, left, right arrows.
    3. Enter your assigned phone password.
    4. Press the Enter softkey or the OK button. OK button.

    To Log out of Your Phone

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Using the Navigation Arrow buttons, scroll down and select Log Out. Up, down, left, right arrows.
    3. Press the Yes softkey or the OK button. OK button.

    Note: Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your Phone. If you had logged in as a guest user, the original settings of the phone are restored upon logout.

    To Log in to Your Telephone Number from a Temporary Phone

    Log in from the initial screen when it prompts you for your Username.

    1. Log out the current phone. Press the Home (Avaya menu) button. Avaya logo button.
    2. Using the Navigation Arrow buttons, scroll down and select Log Out. Navigation button.
    3. Press the Yes softkey or the OK button. OK button.
    4. Log in using the dial pad.
    5. Enter your 10 digit phone number in Username.
    6. Using the Navigation Arrow buttons, scroll down to Password. Navigation button.
    7. Enter your assigned phone password.
    8. Press the Enter softkey or the OK button. OK button.

    Note:

    1. If you log into a temporary phone, you will automatically be logged out of your permanent phone. You can only be logged into one phone at a time.
    2. If someone else logs into your permanent phone, your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your Phone.

    To Log out of Your Telephone Number from a Temporary Phone

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Using the Navigation Arrow buttons, scroll down and select Log Out. Navigation button.
    3. Press the Yes softkey or the OK button. Ok button.

    Note: Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your phone. If you had logged in as a guest user, the original settings of the phone are restored upon logout.

  • Making Phone Calls

    Use the phone screen to view and manage calls. Dial a call manually by picking up the handset, activating your headset, or activating the speaker on your telephone.

    1. Pick up the handset, press the Headset button, or press the Speaker button. Head set button. Speaker button.
    2. Use the dial pad to enter the number you want to call.
    3. Hang up the handset, deactivate the headset, or press the Speaker button to end the call. Speaker button.

    Long Distance Calls

    Long distance calls should continue to be dialled in the same fashion as before (i.e. dial 1 followed by the area code and telephone number).

    Redialing a Party

    From the phone screen, press the Redial softkey. The last number will be redialed or you will see a list of the most recent numbers, you can then choose which number to redial.

    Receiving Calls

    1. When you receive an incoming call, the call is automatically selected when you lift the handset, or press the Speaker button. Speaker button.
    2. However, if you are already on a call, you will be presented with the option to press one of three softkeys, as follows:
      • Press the Answer softkey _ to answer the incoming call. The current call is placed on hold.
      • Press the Ignore softkey _ to turn off the ringer for an incoming call.
      • Press the VMail softkey _ to forward the incoming call to voice mail.

  • Call Handling Features

  • Conference

    The Conference (Conf) feature allows you to conference up to a maximum number of 5 parties (6 including yourself). Conference calling.

    Adding another party to a call

    1. Dial the first party, and press the Conf softkey. The current call is placed on hold.
    2. Dial the number of the next party and wait for an answer. If the party does not answer, press the Drop softkey to get a new dial tone to try another number.
    3. Once the party answers, press the Join softkey to add the new party to the call.
    4. Repeat Steps 1- 3 for each party you want to conference in to the call. Once you have added the first party, the softkey changes to Add rather than Conf.

    Adding a held call to the current call

    1. Press the Conf softkey.
    2. Ignore the dial tone and using the Navigation Arrow buttons, scroll up or down to the held call you wish to add and press the OK button. Navigation button. Ok button.
    3. Press the Join softkey. All parties are now connected.

    Dropping the last party added to the call

    • Press the Drop softkey. The last party connected to the conference call is dropped from the call.
  • Hold

    The Hold feature puts a call on hold until you retrieve it. Hold button.

    Placing a call on hold

    • Press the Hold softkey.

    Retrieving the held call

    • Press the Resume softkey. The call is now active.
  • Mute

    During an active call, use of the Mute button prevents the party with whom you are speaking to from hearing you. You generally use this feature in conjunction with the Speaker button.

    Speaker button.

    To prevent the other person on the line from hearing you:

    • Press the Mute button. The other party cannot hear you. The mute icon appears. Mute button.
  • Transfer

    The Transfer feature allows you to transfer a call from your telephone to another telephone.

    1. With the call active (or with only one call on hold and no active calls), press the Transfer softkey. The call is automatically placed on hold.
    2. Dial the number to which you want to transfer the call.
    3. If you do not want to announce the call, press the Complete softkey. The call is sent to the phone number you dialed.
    4. If you wish to wait for an answer and announce the call, remain on the line and announce the call. If the line is busy or if no one answers, return to the call by pressing the Cancel softkey.
    5. Press the Complete softkey. The call is sent to the phone number you dialed.
  • SendAll Calls

    The SendAll Calls feature is used to redirect callers directly to voicemail when you are away from your desk for a period of time. This eliminates a caller from having to hear 3 rings before going to voicemail.

    1. Press the SendAll (Send All Calls) softkey to activate.
    2. Press the SendAll (Send All Calls) softkey to deactivate.
  • Call Forward

    The Call Forward feature is used to redirect your calls to another phone number.

    1. Press the Call Forward softkey; you will hear a dial tone. Enter the phone number you wish to forward your calls to. You will hear “beep, beep, beep”, which is the confirmation tone that your phone has been forwarded.
    2. Press the Call Forward softkey to deactivate.

  • Customized Features

  • The following instructions apply only to phones programmed with the EC500 and/or the Bridged Calls feature.

  • Bridged Calls

    Using bridged call appearances

    In addition to your own call appearances, your phone screen may show one or more bridged call appearances on the display screen. A bridged call appearance is of another user and allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on that call appearance from your desk phone. You can also make outgoing calls on a bridged call appearance when it is not in use.

    Answering a call on a bridged line

    Answering a call on a bridged line is the same as a call on a primary line. If the ringing line is selected, you can answer by picking up the handset, or by pressing the Speaker button or the Headset button, or by pressing the Answer softkey.
    Speaker button.Head-set button.

    1. Select the bridged call that you want to answer. The ringing line is selected automatically. If you are on another call when a call comes in to a bridged line, you have to select the ringing line.
    2. Press the Answer softkey.

    Joining a call on a bridged line

    You can join an existing call on a bridged line.

    1. Select the bridged call in progress that you want to join.
    2. Press the Bridge softkey.

    Making an outgoing call on a bridged line

    When you make a call on a bridged line, you are using another telephone user’s line. The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose line you are using.

    1. Select the bridged line you want to use.
    2. Press the OK button to get a dial tone.Ok button.
    3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.

    Note: If you have any questions about how the name or phone number displays to the person you are calling, visit your departmental website as follows:
    ESDC, Labour Program & Service Canada: Telephone Service

    Excluding others from bridging onto your call

    The Exclusion feature is used to prevent others who are bridged to your phone number from bridging onto a specific call. You can activate exclusion only during an active call.

    1. During an active call, scroll right from the phone screen to access the Features menu.
    2. Using the Navigation Arrow buttons, scroll down to Exclusion, press the OK button or just press the corresponding line button.Navigation button.Ok button.

    Note: When you activate the Exclusion feature during a call, all parties except you and the calling/called party, are dropped from the call.

    Independent alerting for each Bridged Call Appearance

    The four options available are the following:

    • On: The default ringtone is played when there is a call on the bridged appearance.
    • Off: No alert is played.
    • Delayed: If the call on the bridged appearance is not answered, an alerting melody is played after a delay.
    • Abbreviated: There is a single beep to indicate the call on the bridged appearance.
  • EC500 - Extend Call Feature

    Configuring simultaneous ringing for multiple phones using EC500

    Using the EC500 – Extend Call feature, you can program your desk phone in such a way that the desk phone and your cell phone ring simultaneously when there is an incoming call. With this feature, you can answer office calls while you are away from your desk.

    1. From the phone screen, using the appropriate Navigation Arrow button to scroll right to access the Features menu. Navigation button.
    2. Select the EC500 feature.
    3. Press the OK button to turn simultaneous ringing on or off. Ok button.

    Extending a call to your cell phone (EC500)

    The Extend Call feature allows you to “extend” a call that is active on your desk phone to your cell phone using EC500 Extension to Cellular. This allows you to transfer an office call to your cell phone and move away from your desk.

    1. During an active call, use the appropriate Navigation Arrow button to scroll right from the phone screen to access the Features menu. Navigation button.
    2. Select the Extend Call feature.
    3. Press the OK button to send the call to your cell phone. Ok button.
    4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want to.
  • Contacts

    You can save up to 250 names and up to 6 telephone numbers per name.

    Viewing Contacts Details

    1. Press the Contacts button. Contacts button.
    2. Select the contact you want to view.
    3. Press the Details softkey to see the information available for that contact.

    Note:

    1. Pressing the Details softkey is the only way to dial a second or third telephone number for a contact.
    2. Press the appropriate softkey to Call or Edit this contact, Delete this contact, or return to the Contacts screen.

    Adding a New Contact

    You can add up to 6 telephone numbers for a contact.

    1. Press the Contacts button. Contacts button.
    2. Press the New softkey if this is your first contact list entry, or press the More softkey, then the New softkey if you already have entries in your contact list.
    3. Enter the First Name using the dial pad. Select the next field using down arrow.
    4. Enter the Last Name using the dial pad. Select the next field using down arrow.
    5. Ringer - Select < Default > or any other ringtone from < Classic Tone1 > to < Classic Tone8 >. Select the next field using down arrow.
    6. Track Presence - Yes (not used at this time). Select the next field using down arrow.
    7. Number 1: enter the telephone number using the dial pad. Select the next field using down arrow.
    8. Select Type using left - right arrow to indicate a general number to a specific type of number i.e. work, home, or mobile, if applicable.
    9. Press the More and select Primary softkey, if applicable. The primary number is the one that will always display without having to go into contact details.
    10. Select the next field using down arrow, to enter a maximum of 6 different phone numbers by repeating steps 7 and 8 as applicable.
    11. Press the OK button when completed.

    Editing a Contact

    1. Press the Contacts button. Contacts button.
    2. Search for and select the contact you want to edit.
    3. Press the More softkey, then the Edit softkey.
    4. Choose the field you want to edit.
    5. Use the dial pad and softkeys to make changes to the contact information.
    6. Press the Save softkey or the OK button. Ok button.

    Deleting a Contact

    1. Press the Contacts button. Contacts button.
    2. Select the contact you want to delete.
    3. Press the More softkey, then the Delete softkey.
    4. Press the Delete softkey to confirm or the Cancel softkey to cancel.
  • Autodial

    Programming Autodial

    1. From the phone screen, use the Navigation Arrow buttons to scroll right twice to display the autodial options. Navigation button.
    2. To program, select the applicable autodial line.
    3. Press the Edit softkey.
    4. Use the dial pad to enter the Autodial number.
    5. Press the Save softkey.

    Accessing Autodial

    1. From the phone screen, use the Navigation Arrow buttons to scroll right twice to view programmed autodial numbers. Navigation button.
    2. Select the number you want to call.
  • Call History

    You can press the History button to view lists of your outgoing, answered, or missed calls. Both the History and Missed Calls icons light up when you have one or more missed calls. The number of missed calls is displayed on the top line.

    1. Press the History button to turn off notification light. Call history button.
    2. Press the Phone button to reset to home screen. Phone screen button.

    Viewing the Call History

    1. Press the History button.
      Note: You can go to the top of the list by pressing the History button again. Call history button.
    2. Using the Navigation Arrow buttons, scroll to the right or left to view separate lists of answered, outgoing, or missed calls. Navigation button.
    3. Using the Navigation Arrow buttons, scroll up or down to view the entries on the list. Navigation button.

    Viewing Call History Details

    1. Press the History button. Call history button.
    2. Select the number you want to view.
    3. Press the Details softkey.
    4. Press the Back softkey to return to the list view.

    Adding an entry from the Call History to your Contacts list

    1. Press the History button. Call history button.
    2. Select the number you want to add to your Contacts list.
    3. Press the +Contact softkey.
    4. Edit name and telephone number.
    5. Press the Save softkey.

    Making a call from the Call History List

    1. Press the History button. Call history button.
    2. Using the Navigation Arrow buttons, scroll to the left or right to view a separate list of all calls, missed (unanswered) calls, answered calls, or outgoing calls. Navigation button.
    3. Using the Navigation Arrow buttons, scroll up or down to select the person or number you want to call. Navigation button.
    4. Select the person or number you want to call.
    5. Press the Call softkey or the OK button. Ok button.

    Removing an entry from the Call History

    1. Press the History button. Call history button.
    2. Select the number you want to delete.
    3. Press the More softkey, and then press the Delete softkey.
    4. Press the Delete softkey to confirm, or press the Cancel softkey if you do not want to delete it.

    Clearing all entries from the Call History

    Clearing all entries from Call History might or might not delete all of the entries in every log. For example, if you are viewing the Outgoing Calls list, only outgoing calls are deleted from the Call History. However, if you are viewing the All Calls list, pressing the Clear All softkey deletes all calls from the Call History.

    1. Press the History button. Call history button.
    2. Select the list you want to delete.
    3. Press the More softkey, and then the Clear All softkey to delete all of the entries in the list you are viewing.
    4. Press the Clear All softkey or the OK button to confirm. Ok button.

  • Options & Settings

    The Options & Settings menu contains choices for:

    • Call Settings
    • Assign Speed Dial entries
    • Assign Favorite entries
    • Application Settings
    • Screen & Sound Options
    • Language and Region
  • Call Settings

    Setting Phone Screen on Calling

    Set Phone Screen on Calling to Yes to automatically display the phone screen when you place a call.

    1. Press the Home (Avaya menu) button. Avaya menu button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. Ok button.
    4. Select Call Settings.
    5. Press the Select softkey or the OK button. Ok button.
    6. Select Go To Phone Screen on Calling.
    7. Press the Change softkey or the OK button or use the right or left Navigation Arrow buttons to set the option to Yes or No. Ok button. Navigation button.
    8. Press the Save softkey.

    Setting the Phone Screen on Ringing

    Set Phone Screen on Ringing to Yes to automatically display the phone screen when you get an incoming call.

    1. Press the Home (Avaya menu) button. Avaya menu button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. Ok button.
    4. Select Call Settings.
    5. Press the Select softkey or the OK button. Ok button.
    6. Select Go to Phone Screen on Ringing.
    7. Press the Change softkey or the OK button or use the right or left Navigation Arrow buttons to set the option to Yes or No. Ok button. Navigation button.
    8. Press the Save softkey.

    Setting Redial Options

    You can set Redial to dial the last number you dialed or to display a list of the last 3 numbers dialed.

    1. Press the Home (Avaya menu) button. Avaya menu button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. Ok button.
    4. Select Call Settings.
    5. Press the Select softkey or the OK button. Ok button.
    6. Press the Redial softkey.
    7. Press the Change softkey or the OK button to toggle between One Number and List. Ok button.
    8. Press the Save softkey.

    Configuring Visual Alerts

    When the Visual Alerting option is turned on, incoming calls cause the light in the top right corner of the phone to flash. An illuminated red light in the upper-right hand corner of your phone also indicates that you have voicemail messages waiting.

    In addition to the Message Waiting Indicator, the Message button is also illuminated when you have voicemail. You can turn Visual Alerting on or off. Messages button.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Select Call Settings.
    4. Press the Select softkey or the OK button. OK button.
    5. Select Visual Alerting.
    6. Press the Change softkey or the OK button or use the right/left Navigation Arrow buttons to turn Visual Alerting on or off.
      Ok button. Navigation button.
    7. Press the Save softkey.

  • Setting the Audio Path

    You can set your phone to go off-hook on the Speaker or the Headset when you make an on-hook call.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Call Settings.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Audio Path.
    7. Press the Change softkey or the OK button to change the speaker or headset setting. OK button.
    8. Press the Save softkey.
  • Assign Speed Dial Entries

    You can assign speed dial numbers to up to 10 people in your contact list. Then when you want to call a speed dial contact, simply press the number you've assigned to that person.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or press the OK button. OK button.
    4. Select Assign Speed Dial Entries.
    5. Press the Select softkey or press the OK button. OK button.
    6. To un-assign an existing speed dial contact, use the Navigation Arrow Buttons to scroll to the line you want to un-assign and press the Clear softkey. Proceed to the next step to reassign that number. Navigation button. OK button.
    7. To add a speed dial contact, scroll to the first unassigned line, press the Assign softkey or press the OK button. OK button.
    8. Using the Navigation Arrow buttons, scroll to the contact you want to assign the telephone number to, and press the Select softkey or press the OK button. Navigation button. OK button.
    9. Select the telephone number you want to assign.
    10. Press the Select softkey or press the OK button. OK button.

    Speed Dialing a Person

    Speed dial numbers enable you to access a contact via a single digit. Once assigned, pressing and holding the digit, i.e. 2 completes the call to the assigned number.

  • Setting up Favorites

    You can create a list of up to 9 favorite contacts or features for quick access.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Assign Favorite Entries.
    5. Press the Assign softkey or the OK button. OK button.
    6. To add a favorite contact, select an assignment line and press the Contacts button. Contacts button.
    7. Using the Navigation Arrow buttons, scroll to the contact/feature you want and press the Select softkey or the OK button. Navigation button. OK button.
    8. If you are assigning a favorite contact, select the telephone number you want to use to call this favorite person.

    Calling a favorite

    To call one of your favorite contacts as created in the previous section (Setting up Favorites): Navigation button.

    1. Press the button beside the Favorite's name or if there are more Favorites, use the Navigation Arrow buttons, scroll down through your call appearances.
    2. Press the applicable key to call the person.
  • Application Settings

    Personalizing button labels

    You can change the labels that are displayed for your phone extensions, features, or Speed Dial buttons. For example, you can change the label of the button assigned to your phone number to "My Line."

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Application Settings.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Personalize Labels.
    7. Press the Change softkey or the OK button. OK button.
    8. Select the label you want to edit.
    9. Press the Edit softkey.
    10. Edit the label using up to 13 characters. Press the Clear softkey to clear all text fields and start over.
    11. Press the Save softkey or the OK button. OK button.

    Note: You may revert back to the default button labels by selecting the Home (Avaya menu) button > Options & Settings > Application Settings > Restore Default Button Labels and pressing the Default softkey.

  • Screen & Sound Settings

    Adjusting the brightness or contrast of the display

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Screen & Sound Options.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Brightness or Contrast.
    7. Press the Change softkey or the OK button. OK button.
    8. Press the Phone button. Phone button.
    9. Using the Navigation Arrow buttons, scroll to the right or left to adjust the brightness or contrast. Navigation button.
    10. Press the Save softkey or the OK button. OK button.

    Changing the ring pattern

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Screen & Sound Options.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Personalized Ringing, and then press the Classic or Rich softkey. Each category contains 8 ring patterns.
    7. Press the Change softkey or the OK button to listen to the available ring patterns.
    8. Press the Play softkey or the OK button to hear it again. OK button.
    9. Press the Save softkey to make it your ring pattern.

    Setting a call pickup ring tone

    You can set ring tones to alert you when you receive an incoming call.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Select Screen & Sound Options.
    4. Press the Select softkey or the OK button. OK button.
    5. Select Call Pickup Ring Type.
    6. Press the Change softkey or the OK button, or use the right/left Navigation Arrow buttons to toggle from one ring tone/telephone number to another. Each tone sounds briefly as you move to it. OK button. Navigation button.
    7. If desired, press the Play softkey or the OK button to listen to the ring tone. OK button.
    8. Repeat the last two steps until you find the ring tone you want for calls within your pickup group.
    9. Press the Save softkey to make it your call pickup ring tone.

    Setting Phone Screen Width

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Screen & Sound Options.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Phone Screen Width.
    7. Press the Change softkey or the OK button, to change the screen width from full (each call appearance or feature occupies the entire width of a line) to half (each call appearance or feature occupies half the width of a line, splits the screen in half). OK button.
    8. Press the Save softkey.
  • Language and Region

    Changing the language

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Language & Region.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Language.
    7. Press the Select softkey or the OK button. OK button.
    8. Select a display language.
    9. Press the Select softkey or the OK button. OK button.
    10. Press the Yes softkey to confirm the selected language.

    Setting the time format

    You can change the way the time displays on your screen. The time format is either 12 or 24 hours.

    1. Press the Home (Avaya menu) button. Avaya logo button.
    2. Select Options & Settings.
    3. Press the Select softkey or the OK button. OK button.
    4. Select Language & Region.
    5. Press the Select softkey or the OK button. OK button.
    6. Select Time Format.
    7. Press the Select softkey or the OK button. OK button.
    8. Press the Change softkey or the OK button. OK button.
    9. Press the Select softkey or the OK button or use the right/left Navigation Arrow buttons to change the time format. OK button. Navigation button.
    10. Press the Save softkey.