IT Service Catalogue

IT Advisory & Consulting

• Provides advice and guidance to business lines on the full range of IT service offerings. This also includes support for client branches in the planning of future technology initiatives and projects, addressing emerging, high profile, complex or urgent business requirements, and issues of service deficiencies/performance, as well as affecting overall client satisfaction.

End-user Access & Accounts

• Provides a set of capabilities, which support obtaining information about individuals attempting to log on to a system or application for security purposes and to validate those users. 

IT Security Services

• Provides the safeguards required to preserve the confidentiality, integrity, availability, intended use, and value of electronically stored, processed or transmitted ESDC information.

Documents and Records Management

• Provides support of the processes required in managing ESDC information through its entire lifespan, including electronic and physical information assets while meeting business and legislative requirements.

IM Advisory & Consulting

• Provides advice and guidance to business lines on the full range of IM service offerings. This also includes support for client branches in the planning of future information management initiatives and projects, addressing emerging, high profile, complex or urgent business requirements, and issues of service deficiencies/performance, as well as affecting overall client satisfaction.

Accessibility & Adaptive Technology

• Provides assistance in enhancing the vocation, recreation, education, and independence of the user in an accessible and all-inclusive IT environment.

Data Analytics & Business Intelligence

• Provides the ability to extract, categorize, and analyze patterns and behavior of qualitative and quantitative data to identify opportunities for productivity enhancement, and to support better business decision-making.

Conferencing (Audio systems/Video/Web/Chat)

• Provides ESDC employees the ability to connect to other individuals for virtual meetings, training or other purposes.

Desktop and Office Productivity Suite

• Provides the provisioning as well as technical support for desktop/office productivity suite applications and local/LAN-based (physically or virtually) standard utilities. Components include: desktop/standardized office suites software (word processing, presentation, spreadsheet, functionality, etc.), records and document management applications (e.g. RDIMS – Records Documents and Information Management System); provision and support activities (including procurement, installation/configuration, operating, protecting and de-installation activities); and local/LAN-based standard utilities such as anti-virus, security, data handling tools, and client-side printing utilities.

Email and Directory Service

• Provides support for e-mail functionality including transmission, instant messaging and scheduling, along with enabling directory services. Components comprise mail servers, including all activities such as procurement, configuration and protection; and Logical Access Directory Service which provides the set of capabilities that support identity/group-based privileges to users who require access to email and DCS (Document Control System) applications, data and/or printers.

File and Print Service

• Provides a set of capabilities, which support user/group access for the storage, retrieval and protection of office-type documents (such as word processing, spreadsheets, presentations etc.), DCS (Document Control System) data files and shared workgroup folders, and also 'server-side' print services. Components include file sharing/management servers and server-side printing servers.

Remote Access Service

• Provides a set of capabilities which support remote end-users with complete access to the standard distributed computing desktop components, applications and data via access over a Secure Remote Access (SRA), dial-in or wireless service. Components include remote access software and hardware, and communications software.

Voice Network Services

• Provides support and capabilities for long distance, inter-campus, private network (i.e. internally managed across a corporate facility) and virtual network (i.e. external service provider managed) components along with providing the set of capabilities that support the software and hardware for a virtual voice, secure voice and a private voice network. It includes network and management operational activities for voice network infrastructure. Components include Public Switched Telephone Network (PSTN); point-to-point video teleconference; dedicated access lines; Software Defined Networks (SDN, V-Net and VPN); PBX and tandem switch; and voice services on all client-end and handheld access devices (such as, cell phones, PDA's, kiosks, Blackberries, etc.).

Workstation Service

• Provides resources and services as well as support for the underlying capabilities, including the local physical workstation hardware (any standard interface device) to access and use DCS (Document Control System) applications, but it is also used as an interface to all other authorized applications and services. Components include: the physical workstation hardware (desktop computer, notebook computer, thin-client device, PDA (data side)); provision/support activities (including procurement, installation/configuration, operating, protecting and decommissioning); and also an operating system, Internet browser and corporate portals.

Validation & Testing

• Provides testing services for ESDC applications, software and services to ensure the quality delivery of IT solutions for the department.

Workgroup Collaborative Services

• Provides resources and services as well as technical support for workgroup collaborative applications. Components include: workgroup collaborative tools (e.g. group scheduling, group database applications, electronic forums and/or community of interest workspaces); and authorized wikis, blogs and other electronic collaborative utilities.