Dynamic Standing Posture

No single standing posture can remain comfortable if maintained for long periods of time. Movement is important for minimizing fatigue and static effort of the muscles.

Here are some tips and tricks from the implementation of the In-Person Service Experience Model (IPSEM) to incorporate during the work day:

• Schedule job rotations among Citizen Service Officers (CSOs) in order to promote the use of multiple muscle groups and to avoid prolonged static and awkward postures.
• Encourage change of postures by requiring CSOs to alternate between tasks (i.e. keyboard use, interviewing clients, circulating in service zones).
• Encourage proper rest breaks and stretching.
• Anti-fatigue mats should be at all stations where CSOs and Team Leaders (TL) are standing.
• Ensure that the lecterns (welcome points, assistance points, and TL observation points) are equipped with footrests to promote changes in body positioning while standing.

Note: In smaller offices it may be challenging to regularly rotate CSOs through each service zone. In these situations they should be encouraged to employ additional techniques to avoid prolonged static and awkward postures (i.e. rest breaks, stretching).