Program and Administrative Services (PA) Group and Sub-Group Definitions

The Program and Service Operations Sub-Group comprises positions that are primarily engaged in one or more of the following activities in order to support or administer programs or services where the latitude for discretion is defined by a framework of established precedents and guidelines:

1. Operating electronic business support equipment and performing related troubleshooting; collecting, verifying or entering information into systems; generating or adapting reports using software; providing user support; or informing clients on how to use office equipment or software;
2. Applying procedures, directives, or regulations; searching for required information; obtaining information from clients; or providing information, clarification or options to clients;
3. Prioritizing or problem-solving organizational demands; managing the flow of information; modifying or establishing office administrative procedures; proofreading, editing, or  validating written materials such as forms, documents, memoranda, presentations, spreadsheets; or coordinating or providing logistical support for projects, meetings, events or hearings;
4. Identifying, processing or applying program eligibility, options, or entitlements; 
5. Researching, analyzing, and providing advice on employee compensation or benefits issues to managers, employees and their families or representatives;
6. Delivering or coordinating administrative services in one or more fields such as human resources, finance, records management, materiel management, health and safety;
7. Verifying that the quality and accuracy of programs or services delivered meet service standards; or
8. Training or supervision of any of the above activities.

Exclusions

Positions excluded from the Program and Service Operations Sub-Group are those whose primary purpose is included in any other occupational group or another Program and Administrative Services Sub-Group definition, namely those:

1. Providing program or service delivery in situations which require the interpretation and application of the theories and principles underlying the program or service; or
2. Providing direct administrative assistance to an individual performing an executive role.

The Program Development and Administration Sub-Group comprises positions that are primarily engaged in one or more of the following activities in order to plan, develop, deliver or manage policies, programs or services:

1. Researching, analyzing, designing, evaluating or modifying policies, programs or services;
2. Interpreting policies, acts or regulations to ensure compliance, provide recommendations, make decisions, or deliver a program or service by applying related theories and principles; 
3. Analyzing business requirements through the assessment of objectives, trends, risks, and impacts;
4. Assessing, integrating, coordinating or developing corporate business or strategic
5. Plans including performance measurement activities;
6. Providing strategic advice to senior management on program or service priorities, issues and risks; or leadership of any of the above activities.

Exclusions

Positions excluded from the Program Development and Administration Sub-Group are those whose primary purpose is included in any other occupational group or another Program and Administrative Services Sub-Group definition, namely those:

1. Supporting or administering programs or services where the latitude for discretion is defined by a framework of established precedents and guidelines.

The Executive Administrative Assistant Sub-Group comprises positions that are primarily engaged in providing direct administrative assistance to an individual(s) performing an executive role.

Exclusions

Positions excluded from the Executive Administrative Assistant Sub-Group are those whose primary purpose is included in any other occupational group or another Program and Administrative Services Sub-Group definition, namely those:  

1. Providing administrative support to an organizational unit or a functional area; or
2. Providing strategic advice to senior management on program or service priorities, issues and risks.

The Rehabilitation and Reintegration Sub-Group comprises positions that are primarily engaged in the delivery of societal reintegration or social, physical or psychological rehabilitation through the application of intervention planning, risk assessment, and relapse prevention strategies and practices through one or more of the following activities: 

1. Assessing, planning for, and managing individual client needs and risks through a case management approach;
2. Delivering and facilitating individual or group seminars on topics related to social, psychological or criminogenic rehabilitation and reintegration; or
3. Supervising or leading any of the above activities.

Exclusions

Positions excluded from the Rehabilitation and Reintegration Sub-Group are those whose primary purpose is included in any other occupational group or another Program and Administrative Services Sub-Group definition, namely those: 

1. Applying a comprehensive knowledge of professional specialties in the fields of dentistry, medicine, nursing, nutrition and dietetics, occupational or physical therapy, pharmacy, psychology, social work or veterinary medicine;
2. Performing administrative functions related to benefit programs and services including identifying, processing or applying program eligibility, options, or entitlements; or
3. Researching, analyzing, designing, evaluating or modifying policies, programs or services.

The Communications Sub-Group comprises positions that are primarily engaged in one or more of the following activities through the application of communications theories and principles: 

1. Researching, analyzing, developing, recommending formal communications plans;
2. Planning, developing and delivering communications products or services;
3. Promoting or publishing federal government policies, programs or services; or
4. Leadership of any of the above activities.

Exclusions

Positions excluded from the Communications Sub-Group are those whose primary purpose is included in any other occupational group or another Program and Administrative Services Sub-Group definition, namely those:

1. Providing technical input on graphic design; website architecture and monitoring; coding and user interface; or
2. Providing program or service subject matter content for communication products.