Lost/Stolen Cheque

Please follow the steps below if you need to report a lost or stolen pay cheque.

Employee responsibilities

The employee is responsible for completing and sending the Pay Action Request (PAR) AND all required documents to the Pay Centre for processing.

Required Documents

PWGSC 535 - Undertaking and Indemnity - Lost Cheque
PWGSC 536 – Direct Deposit payment
PWGSC 540 - Affidavit

To complete the PAR

Top right corner: Total number of pages (including PAR and all documents) and the date sent
Section 1: Complete - Employee information
Section 2: Work Type - select “Cheque”
Section 3: Sub Type – select “Lost – Stolen Cheques”. The effective start date of the event MUST be completed.
Section 4:  Employee’s information as the requestor. Comments: Identify clearly the request. For example: I have lost my cheque dated, in the amount of $27.50.
Section 5: Not applicable. No Trusted Source is required for this type of request

Important: If any of the above information is not completed AND all the required documents are not included, the PAR will be rejected causing delays in the processing of your request.

How to submit the Pay Action Request (PAR)

There are 3 methods to submit the completed PAR and required form(s), the preferred method is via email.

  1. Email: Attach the documents (PAR and required forms) and send to the following email address: centredepaye.paycentre@tpsgc-pwgsc.gc.ca
  2. Fax: 1-855-393-1559
  3. By mail: Public Service Pay Centre – Mail Facility
    PO Box 6500
    Matane QC G4W 0H6

For email submissions, you will receive 2 emails responses. The first will be advising you that your request was received. The second should notify you that your PAR has been recorded and transferred to the Pay Centre for appropriate action.

If the PAR was rejected, the second email will provide the reason for the rejection and should provide what details / information is missing. Complete / add the missing information and/or documents and resend your PAR.

IMPORTANT: If you do not submit the PAR AND the required form(s) the PAR will be rejected by the Pay Centre which will delay the processing of your request.