Centralized Printing Services Frequently Asked Questions - FAQs

  • When is the next order or delivery period?

    Please refer to the Order schedule for the next order and delivery periods

  • How do I place an order?

    The SharePoint “Submit an order” section is only accessible during the scheduled ordering period. Instructions on how to place an order can be found on the SharePoint site in the client documents section.

  • What if I am running out of envelopes before the next scheduled order delivery?

    Refer to section 1.4 On-Demand Orders in the roadmap.

  • I’m trying to place an order on SharePoint and it says “access denied”. Why?

    There are two possible answers:

    1. SharePoint “Submit an order” is only accessible within the predetermined dates of the order period. If you try to place an order outside of these dates, you will get the message “access denied”.
    2. You are not registered as a user. If you are not yet a client, you must register as a departmental user to gain access to the SharePoint Ordering Site. We recommend having two assigned contact persons per team; a main contact and the team leader.

    In both cases, please contact CPS Team at edsc.cn.services.impression-print.services.nc.esdc@hrsdc-rhdcc.gc.ca.

  • I can’t find the item I’m looking for, what should I do?

    Ensure that the correct item category is being checked. If you have ordered this item in the past, please contact CPS Team at edsc.cn.services.impression-print.services.nc.esdc@hrsdc-rhdcc.gc.ca.

  • How can I request a new custom item not in the catalogue?

    If you have a new custom item to print, please consult the “item creation or modification” section for instructions and required forms to complete to place your request. Note that the creation of a new item can take up to four to six weeks. This is to allow enough time for your new item to be designed, revised, approved and added to the SharePoint catalogue. All these steps should be completed before the next order period.

  • How do I pay for my order?

    Expenses for the print products are processed through the Centrally Managed Cost Pool (CMCP) for printing services, which is managed by the Chief Financial Officer Branch (CFOB). Clients who order through our centralized printing services will not be charged for these services as the expenses will be captured in the CMCP.

  • Do I need a manager’s approval to make an order?

    Cost center manager approval is required to submit the order. Approval only refers to the quantity being ordered, no financial approvals are required.

  • Do I need to budget the cost of the order?

    Orders placed during the quarterly orders are covered by the departmental Centrally Managed Cost Pool (CMCP) for printing services therefore do not come out of your budget.

  • How do I report an error in my delivery or damaged items?

    Once you have received your order, you have 48 hours to verify that the items and quantities received match the amount ordered, and immediately notify CPS team of any discrepancies.

    The order recipient or the Creator must email the CPS team at edsc.cn.services.impression-print.services.nc.esdc@hrsdc-rhdcc.gc.ca and provide the following information:

    1. SharePoint Order number
    2. Item number(s) of missing items
    3. Quantity ordered and quantity received
    4. If any items are damaged, please send us a photo of the damages for proofs.
  • Do I need to keep the packing slip after I received my order?

    When the goods are received, individuals responsible for signing the packing slip must retain the original copy for audit purposes.