Claims for impacts to income taxes and government benefits

These claims are for employees who have experienced financial losses related to income taxes, government benefits and credits.

You are eligible to submit a claim for impacts to income taxes and government benefits if:

  1. To make a claim, the following three conditions must be met: You are a current or former federal public servant (includes students and casual employees) whose pay is or was administered by the Phoenix pay system;
  2. You were owed salary from one year that was paid the following year (for example, salary owed from 2016 was paid in 2017);
  3. The waiting time taken to receive your outstanding salary exceeded normal service standards.

To submit an income tax claim, you must:

  1. Prepare the claim using TBS's claim form TBS SCT330323 (PDF Version, 1.2 MB) and ensure to complete, sign and date all mandatory fields of the form;
  2. Attach all supporting documentation such as:
    • your most recent notices of assessment or reassessment for all affected years from the Canada Revenue Agency and Revenu Québec (where applicable);
    • your pay stub from the Compensation Web Application (CWA) for salary amounts owed to you which were paid in the incorrect year (if you are unable to retrieve your pay stubs, please contact your Departmental Claims Officers (DCO);
  3. Sign the claim form certifying and consenting to the disclosure of your personal information to the Treasury Board of Canada Secretariat’s Claims Office and to Public Services and Procurement Canada (Section 7 of the claim form);
  4. Submit the claim with all supporting documents via email to the Departmental Claims Officers (DCO).

To submit a claim for government benefits and credits, you must:

  1. Prepare the claim using TBS's claim forms TBS SCT330323 (PDF Version, 1.2 MB) and TBS/SCT 330-0324 (PDF Version, 738 KB) and ensure to complete, sign and date all mandatory fields of the form;
  2. Attach all supporting documents such as:
    • your most recent notices of assessment or reassessment for all affected years from the Canada Revenue Agency and Revenu Québec (where applicable);
    • your pay stub from the Compensation Web Application (CWA) for salary amounts owed to you which were paid in the incorrect year (if you are unable to retrieve your pay stubs, please contact your Departmental Claims Officers (DCO);
    • your federal, provincial or municipal government statements of your benefits and credits for the year(s) claimed.
  3. Sign the claim form certifying and consenting to the disclosure of your personal information to the Treasury Board of Canada Secretariat’s Claims Office and to Public Services and Procurement Canada (Section 7 of the form TBS 330-0323E (PDF Version, 1.2 MB) and Section 5 of the form TBS 330-0324E (PDF Version, 738 KB);
  4. Submit the claim with all supporting documents via email to the Departmental Claims Officers (DCO).

Once your claim is authorized, the DCO will communicate with you to obtain a signed release form prior to the payment of the claim.

Please note that all emails will be handled in confidentiality. For privacy and security reasons, all claim requests should be submitted through your departmental Outlook email account. Internet email exchange is not a secure mechanism as the confidentiality and integrity of the email cannot be guaranteed. The email can be intercepted and the contents revealed.

For further guidance on how to complete and submit your claim, please refer to the Frequently asked questions on the Treasury Board of Canada Secretariat website.

For additional assistance, contact a Departmental Claims Officers (DCO):

  • Christella Nzohabonayo
    Telephone: 343-572-6714
  • Marie-Ève Charlebois-Lemieux
    Telephone: 873-455-1371
  • Mélanie Charbonneau
    Telephone: 343-552-9035