POS Services Instructions

1. The Receiver General (RG) form RG CARD 2017-1 must be duly completed and attached to your iService request (see example in Annex 2). Do not scan the form.
   • Sections 1 to 5 must be completed.
   • In section 9, indicate the contact names, other than the one indicated in section 2, and their phone numbers. Add any relevant information or comment which would ensure the good process of your request (e.g. the models and serial numbers of the terminals replaced and/or returned).
2. Request for a new or upgraded POS terminal must be approved by the Manager with delegated section 32 of the Financial Administration Act for the funds center. An email from the authorized manager must be attached to the request.

3. An acknowledgement of receipt of your request will be sent automatically from the iService portal.

   If additional information is required, the Operational Support Unit (Receipt and Deposit) team will contact the requestor by email through the generic box.

4. Once the acknowledgement of receipt is received, contact Moneris at 1-844-663-2947 to schedule a convenient pick-up time (return). Moneris will provide guidelines to prepare the shipping.
   • If the request is related to a replacement of a defective terminal, steps 1 to 3 do not apply. Contact Moneris.
   • In order to maintain the terminal inventory database accurate and up to date, please confirm the information as indicated in step 5.

5. According to the case (new terminal, return, replacement, closing…), the following information must be confirmed by email, via the generic box.

   • Request/Reference number assigned by iService.
   • Merchant number.
   • Date of reception and/or replacement of the equipment.
   • New terminals model. (See Annex 1)
   • New terminals serial numbers (a serial # has 8 digits and starts by 8)
   • Models of the terminals replaced and/or returned.
   • Serial numbers of the terminals replaced and/or returned.
   • Date of return.
   • Attach a copy of pick up and /or delivery receipt including your reference number.

   Important: Keep proof of pick up (Pick up note/receipt and reference number) for a period of at least 12 months.

6. Once the request is completed, a notification confirming its closure is sent via the Gateway NAO (iService).

Type of request “Other”:

Use the additional information section of the iService Catalogue or use section 9 of the RG form to submit the detail of your request.

Annex 1

Table comparing the different terminal models based on the monthly rental fees.

Installation and training for the first unit = $ 120.00/each visit.

Additional Point of Sale (POS) terminal installation = $50.00/each terminal.

Annex 2

Card Acceptance Request Form (RG CARD 2017-1) - Example.